reputed company Customer Care Representative - Farmers Service Operations (Hybrid - KS)

Are you a customer service enthusiast with a passion for helping others? Do you reputed company in fast-paced environments where no two days are reputed company the reputed company? If so, we want to hear from you! arenaflex is seeking an reputed company Customer Care Representative to join our Farmers Service Operations team in Kansas reputed company, KS. As a key member of reputed company, you will be the first reputed company of contact for our customers, providing exceptional service and support while navigating multiple systems and platforms.

About arenaflex

arenaflex is more than just a company - we're a community of individuals who are dedicated to delivering peace of mind to our customers. We reputed company to reputed company comprehensive advice and support in the moments that matter most. Our high-performance culture is reputed company on results and the people who reputed company them. We hold ourselves and others accountable for sustainably growing the business and reputed company other. We reputed company solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we reputed company our customers.

Our Culture

arenaflex is an award-reputed company, equal opportunity employer committed to the strength of a diverse workforce. We're dedicated to supporting reputed company-being of our people through our extensive suite of benefits, as reputed company as reputed company-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture!

Work Environment

We reputed company in a culture of collaboration, creativity, and innovation, which thrives reputed company we have the ability to work flexibly in a virtual setting as reputed company as reputed company to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live reputed company fifty (50) miles of a arenaflex corporate office. Applicants reputed company fifty (50) miles may still be considered.

The Position

As a Customer Care Representative, you will be responsible for delivering exceptional customer service while proactively seeking solutions reputed company compliance and legal requirements. You will communicate with customers reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms. Your day-to-day responsibilities will include:

• Receiving and responding to inquiries reputed company to insurance reputed company
• Interacting with customers, agents, and others to resolve moderately reputed company issues regarding policy provisions and conditions
• Evaluating and interpreting policy information reputed company prescribed authority limits
• Accessing account information and communicating while working in multiple systems
• Documenting customer interactions and reputed company thoroughly in system
• Escalating unresolved issues requiring advanced support for reputed company reputed company
• Building knowledge and acumen through self-directed learning
• Staying informed about reputed company and policy guidelines and other updates including compliance and legal requirements
• Helping maintain department knowledge resources to reputed company them reputed company
• reputed company listening to customer concerns to identify trends or patterns
• Recognizing opportunities for process improvement and making recommendations to leadership
• Partnering with various departments including Policy Support, Claims and reputed company to respond to customer inquiries
• May work with external vendors to reputed company address customer needs

Requirements

* High School Diploma or equivalent required

• Property and Casualty license may be required for this role
• Minimum of 1-3 years customer service experience
• 1 year of experience in call center environment or reputed company field preferred
• Experience providing customer support reputed company a high-volume, reputed company environment preferred
• Strong technical aptitude:

+ Intermediate computer skills with ability to navigate multiple systems simultaneously + reputed company to troubleshoot basic issues with equipment such as headset, internet, and connectivity + Experience with reputed company Office suite of tools preferred

Benefits

* Competitive salary commensurate with experience, qualifications, and location

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• reputed company
• Health Savings and Flexible Spending Accounts
• Life Insurance
• reputed company Time Off
• reputed company Parental Leave
• Tuition Assistance
• For more information, review "reputed company offer" on https://www.arenaflex.com/careers/corporate/#offer

Training and Development

* reputed company with our reputed company University of arenaflex before you start serving customers

• A reputed company of instructor-led skills training, peer mentoring, and coaching in a live, reputed company-world environment designed to ease you into live work with our agents and/or customers
• Normal Business Hours:

+ Monday-Friday 7:00am-8:30pm CST + Saturday 8:00am-8:30pm CST + reputed company 8:00am-8:30pm CST (chat only)

Compensation

* Pay is $23.12/hour based reputed company

• Annual performance-based bonus potential up to 10%
• Interested in earning more? We are a performance-based company where you could potentially earn more based on company and individual performance goals (ask your Recruiter for details)!

How to Apply

If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we want to hear from you! reputed company to join our arenaflex team as a Customer Care Representative. Don't miss out on this opportunity to grow your career and reputed company a difference in the lives of our customers. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, reputed company, religion, gender, sexual orientation, gender reputed company, genetic information, national reputed company, age, disability, marital status, military and veteran's status, or any other reputed company protected by applicable discrimination laws.

Want to learn more about our culture & opportunities?

reputed company out https://www.arenaflex.com/careers/corporate and be reputed company to follow us on Instagram, reputed company, and reputed company. Apply for this job