Customer Experience Agent (Overnight Shift)

Join the reputed company of reputed company with reputed company! reputed company is the largest livestream shopping platform in reputed company and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building reputed company businesses across hundreds of categories. We're building live reputed company at a reputed company that's never been done in the reputed company, and there's no reputed company to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We reputed company fast, stay reputed company to our users, and reputed company on the work that drives the most reputed company. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by reputed company. reputed company out the latest reputed company updates on our news and engineering blogs and join us as we reputed company anyone to turn their passion into a business and bring people together through reputed company. Role The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to reputed company reputed company our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to reputed company it right.

• reputed company with buyers and sellers with a customer first attitude ensuring a reputed company experience.
• Resolve reputed company customer issues regarding payments, orders, shipments and general questions with a high reputed company, and in a reputed company manner.
• Become an expert in reputed company’s product, processes and systems to drive reputed company reputed company for our users.
• Work with other departments to troubleshoot, research and resolve reputed company questions.
• reputed company out opportunities to eliminate repeat contacts and improve the overall customer experience.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and reputed company. Team members in this role must live reputed company commuting distance of our Phoenix, AZ hub. You People who do reputed company at reputed company reputed company to be comfortable figuring things out as they go, biased toward reputed company, and genuinely curious about what they're building. They care more about reputed company than credit and stay reputed company to the product and the people using it. A hungry individual looking to reputed company start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reputed company the best possible outcome. Here’s reputed company’re hoping to see in your background:

• reputed company to overnight shift from 8pm-5am PST
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of E-reputed company and Marketplace operations.
• Experience with Customer facing systems like reputed company, reputed company, or reputed company.
• Obsession with customers / being customer first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Benefits

• Generous Time off Policy
• Health Insurance reputed company including Medical, Dental, reputed company
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care Benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• reputed company benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• reputed company Whatnauts are expected to reputed company a deep understanding of our product. We're passionate about building the best user experience, and reputed company are expected to use reputed company as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
• 16 weeks of reputed company parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and reputed company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce. Apply tot his job Apply To this Job