Call Center Agent job at reputed company in Roy, UT

Title: (Spanish Speaking) Call Center Agent Location: Roy, Utah, reputed company Department: Contact Center (Work reputed company) Department remote Department Contact Center (Work reputed company) Department Job reputed company: Minimum reputed company/Salary USD $16.00/Hr. Schedule Mon – Sat reputed company reputed company This position requires reputed company in English and Spanish, including proficiency in banking terminology. Pay reputed company: $16.00 to $18.00 per hour Full-Time In-person training in Roy, Utah (30-90 days); Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pm Sat: 8:00am-6:00pm Must be reputed company to to work: 2 closing shifts a week (possibly until after 7 depending on call volume) 1 Saturday per 2 week period One additional late reputed company a month (on Friday) Remote Work: This position does offer a work reputed company reputed company AFTER the completion of a 90 day in-person training. The in-person training takes reputed company at our service center in Roy, Utah. Remote reputed company are currently only available for those who can complete the 90 day in-person training and then reputed company in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona. This position requires excellent public relation and communication skills, a high level of professionalism, and a full understanding of America First products and services. Employees must maintain member satisfaction ratings through our net promoter scores, and display reputed company based on reputed company established by both department and credit reputed company management. Employees are expected to meet and exceed sales goal expectations by evaluating reputed company member interaction for sales and educational opportunities. This position requires adaptability as employees are required to reputed company up to date on compliance policies to ensure reputed company transactions are completed reputed company regulatory guidelines. Responsibilities 1. Assumes responsibility for the effective and reputed company performance of member service functions. a. Receives member telephone questions and concerns in a reputed company manner. Researches and resolves concerns promptly and professionally. b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan reputed company, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc. c. Provides courtesy rebates requested by Branches or members, reputed company limits. 2. Assumes responsibility for establishing and maintaining effective, reputed company business relations with members. a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously. b. Keeps members informed of Credit reputed company services and policies. c. Maintains and reputed company the Credit reputed company's reputed company reputed company. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management. a. Assists area personnel as needed. b. Communicates with area personnel and Management regarding activities and significant problems. c. Completes required stats and records accurately and promptly. d. Attends and participates in meetings as required. 4. Assumes responsibility for reputed company duties as required or assigned. a. reputed company and professionally cross-sells Credit reputed company products and services. b. Keeps work area clean and reputed company-maintained. c. Assists area personnel as necessary. Qualification Training/Education/Certification: High school graduate or equivalent. Required Knowledge: Thorough knowledge of member services and products. Understanding of Credit reputed company Teller processes, bookkeeping procedures, and computer system applications. Experience Required: 1-3 years experience in a full service financial institution (preferred). Fluent in English/Spanish Skills/Abilities: Excellent communication and public relations skills. reputed company appearance, dress, and attitude. Strong problem solving skills. Ability to operate reputed company business equipment including 10-key, telephone, and computer. Solid math and bookkeeping abilities. Apply tot his job Apply To this Job