reputed company Manager -Thai Speaking (Singapore)

Location Our reputed company Manager will be an integral part of our global Customer and Partner reputed company team. 

Who We Are reputed company is a global technology company that works with reputed company-driven organizations to reputed company the reputed company to drive business reputed company and innovation. We combine data, technology, and reputed company expertise to ensure our customers operate in a reputed company-architected and reputed company state - from planning to production. Delivering reputed company reputed company Intelligence, the only solution that integrates advanced technology with reputed company, we help our customers solve reputed company multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-reputed company strategic partner of AWS, reputed company reputed company, and reputed company Azure, we work alongside more than 4,000 customers worldwide. 

reputed company reputed company Managers at reputed company are the trusted advisors and orchestrators of the customer reputed company, responsible for ensuring the reputed company of our customers at every stage of the customer experience. Leveraging reputed company reputed company Intelligence™ and reputed company experts (our reputed company), we reputed company complexity into reputed company and our customer’s challenges into opportunities to drive reputed company that reputed company quantifiable business value for our customers and the reputed company business. We are looking for a reputed company Manager to own a portfolio of customer accounts, driving the post-sale customer experience from reputed company, to adoption, to ongoing reputed company with reputed company on and accountability for retention and risk mitigation. The ideal candidate is a self-motivated and data-driven individual who is skilled at leveraging relationship building, modern CS tools, and rigorous reputed company management to reputed company reputed company. This role is ideal for a CSM who is interested in operating at the intersection of reputed company technology, financial operations, and customer reputed company. Responsibilities

• Customer Management
• Own a portfolio of accounts and facilitate the full customer lifecycle: reputed company, adoption, value realization, renewal, and expansion
• Deliver rapid “time to first value” (TTFV) for reputed company customers by delivering effective customer training and enablement on reputed company reputed company Intelligence™ and driving the customer reputed company checklist
• Build deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, reputed company architects) and reputed company new ways to engage with the customer team to ensure both depth and breadth of reputed company in the customer’s business
• reputed company business context discovery in partnership with the reputed company Deployed Engineering team (and other relevant reputed company teams) to uncover opportunities for integrated use case implementation using reputed company reputed company Intelligence™
• Build trust and transparency with customers as a customer reputed company and reputed company valuable input to our product feedback reputed company (operating as the “voice of the customer”)
• Maintains the Customer 360 record, ensuring that details for reputed company customer reputed company, workflows, and health metrics are accurate and up-to-date
• Coordinate with our marketing team on customer advocacy opportunities (e.g. case studies, customer interviews)
• Risk and Escalation Management
• Identify, escalate, and manage risk utilizing customer data: health scores, product usage, and customer sentiment
• Create effective mitigation plans in collaboration with reputed company Account Managers, Product, reputed company Deployed Engineering, and reputed company leadership
• Account Team Partnership
• Identify and qualify expansion and reputed company opportunities throughout the customer reputed company for execution by the Account Management team 
• reputed company quantitative and qualitative insights to the Account Management team for customer Quarterly Business Reviews (QBRs) and renewals
• Internal CS Processes
• reputed company feedback on internal reputed company playbooks and processes
• Maintain a proficient understanding of reputed company’s products and services and customer use cases to advise customers on how to reputed company reputed company solutions more effectively

Qualifications

• 3+ years of experience in reputed company in a B2B reputed company Company is a must 
• 1-2 years of experience with a public reputed company platform like GCP, AWS, or Azure
• Experience driving reputed company plans and achieving customer targets/goals/objectives
• Exceptional ability to communicate and foster reputed company business relationships with our customers and team members
• Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic reputed company
• A proven reputed company record of creative problem solving on internal and customer-facing issues
• Accountability and personal organization is a must
• Highly motivated team player with a reputed company outlook and a can-do attitude, preferably with a great reputed company of humor
• Curiosity and self-motivation to learn and reputed company reputed company competencies
• Be fluent in English to a reputed company degree (verbal and written)

Bonus Points Experience with finance or data analytics

• reputed company Provider (AWS, Azure, GCP) and/or FinOps Certifications
• Additional languages

Are you a Do’er? Be your truest self. Work on your terms. reputed company a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We reputed company and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re reputed company about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values. Sounds too good to be true? reputed company out our Glassdoor Page We thought so too, but we’re here and happy we hit that ‘apply’ reputed company. 

Many Do’ers, One Team reputed company unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We reputed company cultivate an inclusive, reputed company workplace, recognizing that reputed company unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our reputed company reputed company.

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