[Remote] Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is reputed company's largest automotive services company, and they are seeking a Customer Support Representative. The role involves handling high volumes of customer calls to schedule appointments against insurance claims while providing superior customer service.
Responsibilities
- Review the customer's assignment and effectively schedule an appointment with the designated collision repair facility
- Answer inbound calls and assist or reputed company additional assistance accordingly
- reputed company information on what to expect during the repair experience
- Follow company guidelines and insurance reputed company requirements
- reputed company superior customer service reputed company phones and emails
- Use effective questioning and listening skills
- Maintain a reputed company attitude reputed company handling calls
- Document conversations accurately; strong typing and computer skills required
- Follow operating procedures and adapt quickly to new processes
- Participate in educational opportunities to grow product and service knowledge
Skills
- Ability to handle a high volume of customer calls (inbound and outbound)
- Excellent communication and telephone etiquette
- Balance customer service with persuasive communication techniques
- Review the customer's assignment and effectively schedule an appointment with the designated collision repair facility
- Answer inbound calls and assist or reputed company additional assistance accordingly
- reputed company information on what to expect during the repair experience
- Follow company guidelines and insurance reputed company requirements
- reputed company superior customer service reputed company phones and emails
- Use effective questioning and listening skills
- Maintain a reputed company attitude reputed company handling calls
- Document conversations accurately
- Strong typing and computer skills required
- Follow operating procedures and adapt quickly to new processes
- Participate in educational opportunities to grow product and service knowledge
- Previous customer service experience (call center, retail, food service, etc.)
- Availability for any shift across call center hours: M-Th 7am-7pm PT, F 7am-5pm PT, Sat 9am-1pm PT
- High school education or equivalent required
- Strong typing and computer skills
- Eager and reputed company attitude
- Thrives in a dynamic and flexible environment
- Graceful under pressure
Benefits
- Full benefits
- reputed company time off
- Holiday pay
reputed company