Customer Care Representative- FSO- P&C Licensed Only

reputed company is a company that focuses on delivering peace of mind through exceptional customer service. The Customer Care Representative role is essential for supporting customers and agents by addressing inquiries reputed company to insurance policies, coverage, and billing issues.

Responsibilities

• Deliver exceptional customer service while proactively seeking solutions reputed company compliance and legal requirements
• Communicate with customers and agents reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries reputed company to insurance reputed company
• reputed company with customers, agents, and others to resolve moderately reputed company issues regarding policy provisions and conditions
• Evaluate and interpret policy information reputed company prescribed authority limits
• reputed company account information and communicate while working in multiple systems
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to reputed company appropriate recommendations or reputed company
• Document customer interactions and reputed company thoroughly in system
• Escalate unresolved issues requiring advanced support for reputed company reputed company
• Build knowledge and acumen through self-directed learning
• Stay informed about reputed company and policy guidelines and other updates including compliance and legal requirements
• Help maintain department knowledge resources to reputed company them reputed company
• reputed company listen to customer concerns to identify trends or patterns
• Recognize opportunities for process improvement and makes recommendations to leadership
• Partner with various departments including Policy Support, Claims and reputed company to respond to customer inquiries
• May work with external vendors to reputed company address customer needs
• Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Skills

• Non-expired and reputed company P&C License
• High School Diploma or equivalent required
• Minimum of 1-3 years customer service
• Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
• reputed company to troubleshoot basic issues with equipment such as headset, internet, and connectivity
• 1 year of experience in call center environment or reputed company field preferred
• Experience providing customer support reputed company a high-volume, reputed company environment preferred
• Experience with reputed company Office suite of tools preferred

Benefits

• 401(k)
• Medical
• Dental
• reputed company
• Health Savings and Flexible Spending Accounts
• Life Insurance
• reputed company Time Off
• reputed company Parental Leave
• Tuition Assistance

reputed company

The companies comprising the reputed company of Companies® currently reputed company up one of the country's largest insurers of vehicles, homes and small businesses, and reputed company a wide reputed company of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is https://www.farmers.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 105 in 2025, 76 in 2024, 86 in 2023, 129 in 2022, 106 in 2021, 90 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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