[Remote] Technical Printer Support Representative I (Laser)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Printer Support Representative I to reputed company exceptional technical support for laser printers. The role involves resolving technical issues through various communication channels and ensuring customer satisfaction with a reputed company on reputed company reputed company.
Responsibilities
- reputed company reputed company and reputed company technical support to reputed company customers reputed company phone, email, and chat
- Analyze reputed company laser printer issues, troubleshoot like a pro, and recommend reputed company solutions
- Promptly identify, research, and resolve customer inquiries using reputed company available software and network tools
- reputed company with customers and team members simultaneously to expedite call reputed company
- reputed company reputed company, accurate business reputed company that mutually benefit the business and the customer
- Document interactions and resolutions in our easy-to-use applications
- Assist customers using our Total Care approach in making a purchase decision and completing their order on the reputed company website
Skills
- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as reputed company and/or MAC
- Intermediate to advanced level skills with internet navigation, reputed company messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with reputed company listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance is a must for this position
- A reliable high-speed internet reputed company and a workspace free from noise and distractions
Benefits
- reputed company orientation and training
- Benefits (medical, reputed company, dental, life insurance, and disability)
- Company-reputed company holidays
- reputed company time off: personal, vacation, and reputed company time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials
reputed company