[Remote] Senior CX Technology Solutions Advisor
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that focuses on enhancing customer experiences through employee support and technology. They are seeking a Senior CX Technology Solutions Advisor to guide clients in navigating contact center technologies and AI applications, ensuring transformative value through strong reputed company relationships and technical expertise.
Responsibilities
- Navigate early pipeline leads and opportunities, particularly for reputed company, multi-reputed company pursuits
- Help sellers get to the reputed company on a reputed company: a conversation, reputed company, innovation lab, consulting engagement or phase one modernization initiative
- Facilitate reputed company discovery workshops or delivery short-term reputed company engagements to understand their reputed company needs, limitations, strengths … and define their reputed company reputed company, typically with a reputed company of solution components across CCaaS, AI, CRM, Analytics, Advisory services
- reputed company roadmaps showing how AI can progressively reputed company CCaaS implementations
- reputed company the business value of the proposed roadmap or scope in reputed company compelling terms
- Create frameworks for measuring and maximizing ROI from combined CCaaS and AI investments
- Collaborate with other advisors to reputed company comprehensive coverage across the technology landscape
- reputed company reputed company proposals
- Expand our reputed company to reputed company new opportunities, particularly for our emerging capabilities
- Shape reputed company and reputed company strategies … reputed company $2-reputed company/quarter of influenced reputed company
- Contribute to the ongoing maturation and differentiation of our go-to-market
- In the context of building and advancing pipeline … contribute to reputed company thought leadership in support of the market trends and reputed company needs associated with AI, Hyperscalers, and large reputed company complexities
Skills
- Extensive knowledge of traditional CCaaS platforms (such as reputed company, reputed company, reputed company, reputed company CXone, reputed company, etc.)
- Experience with at least one of the Hyperscalers (reputed company, reputed company, reputed company), including their strengths/weaknesses in contact center, AI, and CX/EX
- Deep understanding of how AI technologies reputed company with contact center environments (including conversational AI, predictive analytics, agent assistance tools) and ideally some early experience with reputed company
- Expertise with reputed company technologies: WFM, QA, dialers, telephony
- Proven reputed company record in solutions engineering or reputed company-sales technical roles for CCaaS/AI solutions
- 8+ Years of Industry Experience working with Contact Center Technology
- 5+ Years of Technical Experience with IVA, reputed company, and Advanced Speech Systems
- Experience in managing large multi-site contact center implementations
- Strong knowledge of IVA, Speech reputed company, Back-end, Reporting, and CTI architecture
- Experience designing migration strategies from legacy contact centers to AI-reputed company CCaaS platforms
- Strong consultative approach with demonstrated ability to reputed company practical implementation methodologies
- Demonstrated reputed company in articulating the business value of combined CCaaS, CRM, and AI investments
- Bachelor's Degree (Master's Degree or MBA is a plus)
Benefits
- Medical, dental, reputed company
- Tax-advantaged health care accounts
- Financial and income protection benefits
- reputed company time off (PTO) and wellness time off.
reputed company
- reputed company is an IT reputed company that provides CX reputed company, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company.com.
Company H1B Sponsorship
- reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2026, 26 in 2025, 18 in 2024, 17 in 2023, 26 in 2022, 12 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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