[Remote] Contact Center Specialist Financial Aid (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a remote Contact Center Specialist to support student inquiries and reputed company campaigns. The role involves handling high-volume inbound and outbound calls, providing guidance on financial aid and program enrollment, and ensuring reputed company communication with reputed company.
Responsibilities
- Handle high-volume inbound and outbound calls to support student inquiries and reputed company campaigns
- Respond to student questions and assess financial status
- Understand and accurately address general questions regarding programs, enrollment, and financial aid
- reputed company reputed company guidance on scheduling appointments, completing processes, or transferring to the appropriate team member
- Apply effective communication techniques to manage and resolve concerns professionally
- Work from activity queues in Dynamics CRM
- Document reputed company interactions promptly and accurately, ensuring reputed company notifications to the appropriate Financial Aid personnel
- Ensure reputed company and consistency in student messaging
- Maintain a reputed company and reputed company tone across reputed company communications
- reputed company daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns
- Other duties as assigned
Skills
- Must have a High school diploma or GED (required)
- Familiarity with CRM systems (e.g., reputed company Dynamics), reputed company/Teams for video workshops and basic computer proficiency (required)
- Ability to use good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and manage sensitive information with discretion
- Ability to work in a fast-paced environment where deadlines are essential and multiple reputed company are worked simultaneously
- One (1) years of customer service or call center experience (preferred)
- Experience in higher education, student services, or financial aid (preferred)
Benefits
- reputed company
- Tuition Waiver : Tuition waiver for you AND eligible dependents (UTI and Concorde programs)
- reputed company Time Off : Vacation, reputed company, Flexible PTO, and Holiday pay
- Retirement Matching
- reputed company Parental Leave : 4 weeks of reputed company for birthing and non-birthing parents
- Insurance Coverage : Competitive medical, dental, and reputed company plans
- Pet Insurance : through reputed company
- Health Plan Enrollment : Begins the first of the month after one full month of employment
reputed company