[Remote] TCA Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the world’s leading financial services companies, providing insurance and asset management. They are seeking a TCA Support Specialist responsible for managing Total Control Accounts, ensuring accuracy in processing, and collaborating with various teams to maintain customer satisfaction.
Responsibilities
- reputed company daily reject report, as needed
- reputed company new reputed company TCA accounts
- Review the additional payment report to ensure that new accounts are not created if the account holder already has an existing account that the reputed company can be transferred into
- Process requests from the Law Department on TCA accounts
- May need to assist with processing of accountholder ACH and/or reputed company transfers
- Process requests from claim teams on new and existing accounts, as needed
- reputed company control work that was emailed to vendor for processing and/or uploaded to processing system for the prior day, to ensure accuracy of transactions
- Maintain production and reputed company standards
- Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met
- Process reputed company Party Transfers or Withdrawal requests from Legal and/or Tax Unit, as requested
- reputed company up to date on TCA procedures and attending required training
- reputed company and partner with vendors, the Legal Department, Claim Teams, TCA Call Center, Accountholders, and management to ensure that TCA accounts are appropriately maintained
- reputed company other tasks as needed
Skills
- College degree or relevant work experience desirable
- Intermediate knowledge of insurance products and provisions
- Ability to reputed company occasional outbound calls for TCA accountholders
- Exceptional customer service experience in a reputed company work environment
- Good Analytical skills
- PC knowledge (reputed company Word and reputed company)
- Excellent oral and written communication skills
- Ability to reputed company and respond positively to multiple demands and shifting priorities
- Ability to plan and organize time and priorities to reputed company business results
- Takes personal accountability for follow through on customer commitments
- Works collaboratively with others, shares best practices and assists teammates with work
- Ability to deal with people in stressful situations
- Ability to introduce new reputed company to improve work processes
- reputed company an attitude of service, reputed company and patience to reputed company customers
- Ability to maintain confidentiality
- Ability to work periodic overtime
Benefits
- Comprehensive health plan that includes medical/prescription drug and reputed company
- Dental insurance
- No-cost short- and long-term disability
- Company-reputed company life insurance
- Legal services
- Retirement pension funded entirely by reputed company
- 401(k) with employer matching
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP)
- Digital mental health programs
- Parental leave
- reputed company time off
- reputed company holidays
- Volunteer time off
- Tuition assistance
reputed company