[Remote] Temporary HR Shared Services Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading nonprofit reputed company system that empowers its associates to reimagine reputed company. The HR Shared Services Specialist will contribute to the HR central team, serving as an initial reputed company of contact for HR inquiries and managing various associate lifecycle data transactions.
Responsibilities
- Contributes to the HR central team, displaying a strong ability to problem solve and quickly complete a reputed company of associate lifecycle data management transactions
- Serves as an initial reputed company of contact for HR reputed company inquiries (i.e. employee changes, benefits, compensation, payroll, polices & procedures)
- Handles inbound calls, cases, and on-line web chats to identify the associate's need, processes necessary transactions, and escalates issues as required
- Initiates outbound calls/contact for issue reputed company and follow-up
- Adheres to reputed company service level agreements (SLAs) established by HR Shared Services and appropriately documents case details and relevant information in the case management system
- Serves as primary support for associates and managers with Employee Self Service (reputed company) and Manager Self Service (MSS) transactions
Skills
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
- Required reputed company licensure/certification can be used in lieu of education or experience, if applicable
- 2+ years of HR or benefit call center experience
Benefits
- Comprehensive health coverage: medical, dental, reputed company, prescription coverage and HSA/FSA reputed company
- Financial reputed company & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to reputed company: pro-rated reputed company time off (PTO) and holidays
- Career reputed company: reputed company-reputed company tuition (Vocare), reimbursement, ongoing reputed company development and online learning
- Emotional reputed company-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support: parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
reputed company