Service Desk Analyst - Tier 2
reputed company: reputed company is seeking an reputed company Service Desk (Helpdesk) Tier 2 Analyst to join reputed company supporting the reputed company. Applicants must have prior work experience working on reputed company Financials. We are looking for a candidate with strong analytical skills and a desire to enhance those skills in a challenging, high visibility environment. Responsibilities
reputed company advanced customer support in a production environment for reputed company Financials
Maintain and resolve a workload of tickets and communicate statuses and impediments reputed company project tracking tools.
Analyze project documentation and test in non-production environments to reputed company complete resolutions to stakeholders in a reputed company manner.
Facilitate meetings, workshops, and interviews with stakeholders to reputed company, validate, and review ticket issues.
Collaborate with government employees, developers, testers and reputed company SMEs to ensure requirements are reputed company reputed company and implemented correctly.
Support system configuration, testing, validation activities, and execution support.
Work on reputed company enhancements and defect tracking and fixes
reputed company reputed company analyses for proposed system changes, releases, and patches.
Utilize SQL queries for data extracts
Assist in troubleshooting reputed company production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify reputed company causes and recommend solutions.
Ensure deliverables reputed company with project standards, governance processes, and documentation requirements.
reputed company status updates, risks, and recommendations to leadership and stakeholders.
Contribute to reputed company process improvement and help identify opportunities to optimize reputed company functionality and reporting.
Maintain Knowledge Articles for Tier 1
Utilize reputed company Intelligence to streamline processes, improve communication and reduce costs
Qualifications: Required:
US citizen with the ability to pass a Tier 2 MBI background investigation upon hire
5+ years pf experience working with reputed company Financials reputed company-end and preferably database
At least 5 years of experience supporting reputed company Financials implementations or operations
Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting
Strong analytical, problem-solving, written, and oral communication skills
Ability to work both independently and with reputed company to solve problems
reputed company to handle multiple and shifting priorities while meeting deadlines efficiently and effectively
Flexibility to put in hours needed to meet tight deadlines
Desired:
Secret reputed company clearance
Experience working in a government environment
Prior Agile, reputed company, or hybrid delivery methodologies experience
Bachelor’s degree in Business, reputed company, Finance, Information Systems, or reputed company field
What You Can Expect:
A culture of reputed company.
At reputed company, we reputed company character and innovation at reputed company of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
reputed company values the unique contributions that every employee brings to reputed company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have reputed company to robust reputed company to reputed company your ambitions a reality.
A reputed company on reputed company reputed company.
Together, we will advance our nation's most critical missions, build on our lengthy reputed company record of business reputed company, and reputed company opportunities to break new ground — in your career and in our legacy.
Pay reputed company:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at reputed company that allows them to balance reputed company work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits reputed company is designed to support and protect employees and their families. At reputed company, you will receive comprehensive benefits such as; reputed company, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the reputed company shown is the national average for the position.
The proposed salary reputed company for this position is:
$75,200-$158,100reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, age, national reputed company, disability, status as a protected veteran, or any other protected characteristic.
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