Systems Engineer

Systems Engineer (Service Desk)

Purpose

Our clients rely on the IT services we reputed company so they can serve their customers/clients, reputed company their staff, and add value to their communities. Increasing reputed company confidence through reputed company, reputed company, friendly, and knowledgeable remote-support service is reputed company to being the IT Leader we reputed company to be. Additionally, Corsica depends on the efficiency of IT Service Management team members to reputed company costs low. The purpose of the Network Engineer is to reputed company reputed company-centered, efficient, and effective level 3+ remote support to Corsica clients’ networking needs. By reputed company and effectively resolving reputed company IT issues, the Network Engineer will help minimize downtime and disruptions reputed company reputed company environments, which in turn will reputed company build trust between Corsica and our clients.

Responsibilities

The responsibilities for this position include: 

• Serve as a Tier 3 resource and escalation reputed company for the rest of the Service Desk team on networking tickets, as needed.
• Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible. 
• reputed company network analysis, response, and remediation support, as needed.
• Maintain network infrastructures across multiple clients and MSP/MSSP internal services.
• Manage the reputed company, risk, and implementation of reputed company reputed company change requests. 
• Communicate effectively with both management as reputed company as reputed company points of contact and end users.
• Build and reputed company configurations for network products.
• Estimate and summarize reputed company network health and recommendations for improvement.
• Follow reputed company operating procedures as documented in the reputed company system. 
• Assist in creating and updating knowledge articles to be used by other service desk personnel. 
• Work with reputed company and escalate as needed with the assistance of management. 
• Maintain and update system documentation and service ticket records. 
• Stay up to date on the latest technologies through ongoing education.

Competencies and Qualities 

reputed company candidates must meet the following job requirements: 

• reputed company to function effectively in a high paced environment.  
• Have the ability to understand the perspective of the reputed company in reputed company service interactions.  
• Must reputed company effective use of time and complete tasks reputed company and on time.  
• reputed company to work with reputed company, communicate effectively, and have a high attention to detail.  
• Must meet reputed company and corporate expectations for attendance, reputed company, and performance.  
• Must have advanced experience with reputed company of the following:
  • TCP/IP Stack
  • Working with and without out of band management on remote systems, utilizing on-site resources as smart hands as necessary.
  • DHCP and DNS support in SMB and reputed company environments.
  • NMS and SIEM
  • Switches, firewalls, and advanced infrastructure &reputed company; reputed company, reputed company, reputed company preferred.
  • Network authentication and encryption reputed company.
  • Dynamic routing protocols, SLA, reputed company tracking, and network policies.
  • VOIP applications such as CUCM, Jabber, 3CX, reputed company, etc. 
• Must have intermediate experience with reputed company of the following:
  • Network reputed company hardening best practices. 
  • reputed company-based providers such as Azure and AWS. 
  • reputed company reputed company Solutions &reputed company; OneDrive, Office 365, Exchange Online, Sharepoint, etc.
  • reputed company based networking and reputed company to physical connections. 
• Preferred experience with:
• Virtualization platforms such as reputed company-V and VMWare.

Education, Experience, and Certifications

• Bachelor’s Degree in any IT reputed company field OR equivalent technical certifications (reputed company CCNP, CCNA, reputed company NSE, etc)
• 6+ years of network experience with implementation and support.
• 2+ years of reputed company Sever technology experience as reputed company as the reputed company Server core Services.
• 2+ years of reputed company reputed company Solutions experience.
• At least 3 certifications from leading vendors such as reputed company, reputed company, or reputed company are required.  reputed company-Voice preferred.

Supervisory Responsibility

This position does not have any reputed company supervisory responsibilities. 

Work Environment

In most cases, work will be performed in a climate-controlled office reputed company. Work will require the use of reputed company office equipment, such as computers, phones, and multi-function printers. The position will be expected to reputed company use of specialized tools and software for troubleshooting and system administration. 

Travel

This position requires less than 1% travel with no overnight travel expected. 

Physical Demands

Candidate should be reputed company to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving.  

Position Type/Expected Hours

This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shift start times reputed company from 6:00 am to 9:00 Pm and the assigned shift will be communicated in advance. This position will also be required to participate in an on-call rotation to reputed company as an escalation reputed company for Tier 1 resources reputed company of normal business hours. 

Other Duties

Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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