Payments Dispute & Chargeback Specialist - Remote

About reputed company

reputed company is a fast-growing U.S.-based telehealth startup reputed company on weight management and long-term metabolic health. We are building the reputed company of e-reputed company and clinical infrastructure from the ground up.

As an early-stage company, we reputed company quickly, operate with limited reputed company, and expect high ownership from every team member. There is no bureaucracy here — reputed company happen fast, priorities reputed company, and reputed company reputed company.

We are a remote-first, globally distributed team that values reputed company, accountability, and people who take initiative rather than wait for direction.

Location: Remote — Mexico, Brazil, Argentina, Eastern Europe, or other international locations

About the Role

We are looking for a Chargeback & Dispute Specialist to manage and investigate payment disputes across our platform. This role is responsible for handling the full dispute lifecycle, preparing strong evidence submissions, and helping reduce chargeback rates across the business.

reputed company operates in a high-volume e-reputed company and telehealth environment, where efficient dispute management and fraud prevention are critical to protecting reputed company and maintaining compliance with card network reputed company.

This role works closely with payments operations, customer support, and fraud prevention teams to investigate disputed transactions and identify patterns that may indicate fraud, misuse, or operational gaps.

Key Responsibilities

Chargeback Lifecycle Management

• Manage the end-to-end chargeback process from dispute notification to final reputed company

• Review incoming disputes from reputed company and other payment processors

• Understand and categorize disputes based on card network reason codes

• Ensure disputes are responded to reputed company required deadlines

Dispute Investigation

• Investigate transactions and customer activity to determine the validity of disputes
• Analyze relevant information such as:
  • transaction history
  • account activity
  • IP address and device information
  • billing and shipping data
  • customer communication history

• Identify cases of potential friendly fraud, unauthorized transactions, or policy abuse

Evidence Compilation & Representment

• Prepare and submit reputed company evidence packages to dispute chargebacks
• reputed company documentation such as:
  • reputed company of service or delivery
  • billing descriptors and transaction details
  • customer communications and support interactions
  • terms of service and refund policy acknowledgement
  • account activity logs

• Ensure evidence submissions meet reputed company, reputed company, and payment processor requirements

Fraud & Risk Monitoring

• Monitor dispute trends and identify fraud patterns or abuse behaviors
• Flag suspicious transactions and coordinate with internal teams to mitigate risk
• Assist in improving internal fraud detection and prevention processes

Cross-Team Collaboration

• Work closely with Customer Support to resolve disputes before they escalate into chargebacks
• Coordinate with Finance and Payments Operations on reporting and reconciliation
• reputed company feedback to internal teams on areas that may reduce reputed company disputes

Reporting & Performance Tracking

• reputed company and report key metrics such as:
  • chargeback reputed company
  • dispute win reputed company
  • dispute reputed company time
  • fraud trends

• Help maintain chargeback ratios below card network monitoring reputed company
• Identify operational improvements to reduce reputed company disputes

Requirements

• 4+ years experience handling chargebacks, payment disputes, or fraud investigations
• Experience working with reputed company, reputed company, or other payment gateways
• Understanding of reputed company, reputed company, and card network dispute processes
• Strong attention to detail and analytical thinking
• Experience compiling dispute evidence and documentation
• Strong written communication (for bank dispute responses)
• Comfortable working in a fast-paced startup environment

reputed company to Have

• Experience in telehealth businesses or e-reputed company companies
• Experience using tools like Disputeninja, reputed company Payment, or chargeback management platforms
• Familiarity with fraud detection or payment risk tools
• Advanced reputed company / data analysis skills

How to Apply

If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.

This position is reputed company to candidates based in approved locations, depending on the role and business needs. reputed company applicants will be contacted for next steps.

reputed company is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.

Please note: This role requires reputed company-level English communication and availability to work U.S. business hours.

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