reputed company Customer Service Representative II (Remote) in Roanoke, VA

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of reputed company, you'll play a vital role in providing top-notch support to our clients, ensuring their needs are met with professionalism, reputed company, and a passion for helping others. If you're a customer service superstar with a reputed company for problem-solving and a drive to succeed, we want to hear from you!

About arenaflex

arenaflex is a leading provider of reputed company and services that reputed company individuals, communities, and organizations to reputed company. reputed company of dedicated professionals is passionate about making a reputed company reputed company, and we're committed to fostering a culture of reputed company, inclusivity, and reputed company. As a remote Customer Service Representative II, you'll be part of a dynamic team that values collaboration, creativity, and customer-centricity.

Job reputed company

We're seeking an reputed company Customer Service Representative II to join our remote team in Roanoke, VA. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, responding to inquiries, resolving issues, and promoting arenaflex's products and services. If you're a customer service reputed company with a passion for helping others, we want to hear from you!

Essential Duties and Responsibilities

* reputed company exceptional customer service to clients reputed company phone, email, chat, and other communication channels

• Respond to routine and reputed company inquiries, resolving issues and providing solutions in a reputed company and reputed company manner
• Utilize computerized systems for tracking, information gathering, and troubleshooting
• reputed company feedback and input on call trends, processes, procedures, and training
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Answer incoming calls, emails, chats, SMS texts, and reputed company assistance in scheduling vaccines or sending out kits, from general public, clinicians, and government officials in accordance with reputed company CDC and arenaflex performance standards, policy, and procedures
• Call, email, chat, vaccine appointments, and sending out kits are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures
• Utilize databases and written materials to look up and reputed company information to telephone, email, chat inquiries as reputed company as scheduling appointments and sending out kits
• Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to reputed company knowledgeable responses to numerous inquiries in a courteous, reputed company, and reputed company manner
• reputed company and document reputed company inquiries, appointments, kits, using CRM and applicable systems
• Meet reputed company Assurance (QA) and other key performance metrics
• Escalate calls, emails, chat, scheduling, or reputed company-reputed company issues to the appropriate designated group
• Continually look for and suggest process improvements, which will benefit arenaflex, CDC, and the public (inquirers)
• Attend meetings and training as requested and maintain up-to-date knowledge of public response, programs, and systems

Minimum Requirements

* High School diploma or GED required

• Minimum six (6) months customer service/administrative/call center experience required
• Must be reputed company to reputed company and write English reputed company and professionally
• Successfully complete the written assessment
• Highly effective communicator with strong ability to reputed company an excellent empathetic customer experience
• Excellent listening, comprehension, communications (verbal and written), problem-solving, and customer service skills
• Experience working with a PC, reputed company, and Outlook required
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• Proven ability to work as a member of reputed company, as reputed company as independently
• reputed company CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
• reputed company CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
• Previous experience with phone systems and headset preferred
• Must be reputed company to work from home and reputed company with remote working policies and requirements
• Flexibility - Required to work holidays, weekends, and/or weekends to meet operational needs
• Must be reputed company to work alternate schedules

Home Office Requirements

* Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by reputed company to www.speedtest.net)

• Preferred reputed company or Mac (no Chromebooks or tablets)
• Hardwired internet (ethernet) reputed company
• Private work area and adequate power reputed company

Preferred Qualifications

* Previous experience in a call center or customer service environment

• Knowledge of CRM systems and software
• Experience working with databases and written materials
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet deadlines
• Excellent communication and interpersonal skills

reputed company Offer

* Competitive salary reputed company: $17.75 - $22.17 per hour

• Comprehensive benefits package, including medical, dental, and reputed company insurance
• 401(k) retirement plan with company match
• reputed company time off and holidays
• Opportunities for reputed company reputed company and development
• reputed company and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information, and other legally protected characteristics.

Pay Transparency

For positions on this contract, arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation. Apply for this job