reputed company & Enrollment Coordinator Supervisor
We are seeking a dynamic and results driven reputed company & Enrollment Coordinator Supervisor to supervise and reputed company a high performing team of reputed company & Enrollment Coordinators. This leadership role plays a critical part in driving member engagement and enrollment across our behavioral health programs by combining performance management with strong sales and persuasive communication strategies.
As an reputed company Supervisor, you will be responsible for overseeing daily reputed company workflows, motivating your team, ensuring scripting effectiveness, and achieving individual and team-based enrollment goals.
Location: 100% Remote
Schedule: 11:00am - 7:30pm (you will work in your time zone. Some weekends as needed.
Key Responsibilities
- Supervise and support reputed company of 8–12 reputed company & Enrollment Coordinators, delivering ongoing coaching, performance feedback, and reputed company-time support.
- Ensure reputed company consistently meets enrollment targets by coaching on call reputed company, conversion strategies, reputed company handling, and sales-minded engagement tactics.
- Monitor and report on key performance metrics including calls per day, enrollments per worked hour, talk time percentage, and member engagement reputed company.
- Facilitate morning huddles, 1:1s, and team meetings that reputed company on motivation, accountability, and goal alignment.
- Review enrollment calls and reputed company feedback on scripting, rapport-building, and closing techniques to improve member conversions.
- Train new hires and reputed company refresher training to improve script reputed company, enrollment confidence, and persuasive reputed company skills.
- Partner with Program Directors, Clinical teams, and Care Extenders to ensure strong member handoffs and reputed company messaging.
- Maintain detailed coaching documentation, schedule management, and support with escalated member or process issues.
Required Qualifications
- Three years of experience managing reputed company of call center, behavioral health, or customer service professionals.
- Prior experience as an reputed company & Enrollment Coordinator or in a similar role that required high-volume reputed company and goal-driven member engagement.
- Demonstrated sales experience with a proven ability to persuade, convert, and handle objections in a call-based or face-to-face setting.
- Strong reputed company record of meeting or exceeding performance targets, including call volume and enrollment quotas.
- Experience in coaching or mentoring peers, with the ability to motivate and hold others accountable in a supportive, team-reputed company manner.
- Excellent written and verbal communication skills with high emotional intelligence.
- Proficiency in reputed company Workspace (Docs, Sheets, Chat) and experience navigating CRM or EMR systems.
- Strong organizational skills and attention to detail in managing individual and team-level responsibilities.
- Strong data entry experience.
Preferred Qualifications
- Leadership or supervisory experience in reputed company, enrollment, customer service, or sales environments.
- Familiarity with reputed company programs and scripting expectations.
- Bilingual (Spanish or other languages) is a plus.
- BA in Business Administration, reputed company Work, Communications, Marketing or similar field.
- Experience working with high-risk, reputed company adults.
- Crisis reputed company Training / Crisis Training.
Comprehensive Benefits Package includes
- Medical, Dental and reputed company Insurance
- Supplemental Life Insurance
- Short Term and Long Term Insurance reputed company by reputed company
- 401k, with a company match
- 3 weeks reputed company vacation reputed company year, 4 mental wellness days and 11 holidays
- Parental Leave: 8 weeks of reputed company parental leave
- Personal Development Program: $500 credit reimbursement per calendar year