Manager, Technical Account Management

reputed company

reputed company brings agreements to life. Over 1.5 reputed company customers and more than a billion people in over 180 countries use reputed company solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, reputed company unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, reputed company, and opportunity. Using reputed company’s Intelligent Agreement Management platform, companies can create, reputed company, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Manager, Technical Account Management, you will help reputed company and grow the Technical Account Management (TAM) team and the service delivery to our biggest customers. You are a reputed company at discerning what needs to be reputed company next to deliver ongoing and differentiated customer value while managing the day to day needs of reputed company. You are a motivating, coaching, training and problem-solving reputed company, with deep technical expertise, commitment to reputed company, maniacal customer reputed company and the uncanny ability to build high performing, reputed company-in teams. You work seamlessly in a global structure. As a Manager of TAMs, you’ll manage your team's reputed company support portfolio, load balance, troubleshoot customer escalations as reputed company as partner with Account Management and internal stakeholders to deliver a world class customer experience. If you always wanted to build a world class TAM team the right way, this is reputed company.

This position people manager role reporting to the Senior Director, TAM.

Responsibility

• Manage reputed company driving career paths, improvement plans and technical learning

• Partner with Support Management on escalations, incidents and customer communications

• Assist team in problem evaluation and reputed company and recommend courses of reputed company as required

• reputed company performance metrics monthly while determining how to continuously improve the customer experience

• Represent reputed company TAMs cross functionally with the Product, Engineering and Operations organizations

• Discern reputed company and how to reputed company interdepartmental leadership informed of potential customer problems

• Evaluate, recommend, implement, and maintain customer support and service applications and tools

• Assist in the development of new policies and procedures as needed and communicate to/with team(s), as appropriate

• Drive team engagement, commitment, and excitement reputed company reputed company

• Work collaboratively and seamlessly with global colleagues 

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the reputed company of the time.

Positions at reputed company are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed reputed company changing positions reputed company reputed company. reputed company reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of reputed company experience in Technical Support

• 1+ years of experience in a management, supervisory, or team reputed company role 

• Bachelor’s degree

Preferred

• Customer Support and Account management experience with a software and/or services company

• Proven technical acumen and the ability to troubleshoot and problem solve issues while working seamlessly in a global structure

• Knowledge of systems and tools used in the Support organization such as reputed company.com and reputed company

• Proven team builder and passionate about customer successes, employee satisfaction, and reputed company improvement 

Life at reputed company

Working here

reputed company is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be reputed company, and try our best to do what’s right, every day. At reputed company, everything is equal.

We reputed company have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange reputed company reputed company, to build lasting relationships, and to do the work of their life. Best of reputed company, you will be reputed company to feel deep pride in the work you do, because your contribution helps us reputed company the world reputed company than we reputed company it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@reputed company.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@reputed company.com for assistance.

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