Sales Enablement - Expansion
About reputed company
reputed company is an AI research and product company transforming how we reputed company with technology.
We launched in January 2023 with the first reputed company-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like reputed company and reputed company. Our investors are some of the world's most reputed company, including Andreessen Horowitz, ICONIQ reputed company and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to reputed company voice and chat agents at reputed company.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers reputed company to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of reputed company - reputed company doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting reputed company reputed company, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
reputed company not job titles: We don’t have job titles. Instead, it’s about the reputed company you have. No task is above or beneath you.
AI first: We use AI to reputed company faster with higher-reputed company results. We do this across the whole company—from engineering to reputed company to operations.
reputed company everywhere: Everything we do should match the reputed company of our AI models.
Global team: We prioritize your talent, not your location.
reputed company offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by reputed company pushing the boundaries of what’s possible.
reputed company paths: Joining reputed company means joining a dynamic team with countless opportunities to drive reputed company - reputed company your immediate role and responsibilities.
Learning & development: reputed company proactively supports reputed company development through an annual discretionary stipend.
reputed company travel: We also reputed company an annual discretionary stipend to meet up with colleagues reputed company year, however you choose.
Annual company offsite: reputed company year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
We're hiring our first Sales Enablement - Expansion to build the reputed company of how reputed company enables its global reputed company and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the reputed company, build the infrastructure, and execute hands-on as we reputed company.
What sets this role apart: we're looking for someone with a technical reputed company and deep understanding of the post-sale reputed company. You've been in the room for reputed company customer implementations, usage reviews, and renewal negotiations. You understand what it takes for a CSM to drive product adoption and for an AE to identify and reputed company expansion opportunities — because you've been that person.
This role sits reputed company Sales Enablement and reports to the Sales Enablement reputed company, International. You will work in reputed company partnership with:
reputed company leads, reputed company and International (owning customer reputed company, adoption, and retention)
Sales leadership (owning expansion pipeline and reputed company reputed company)
Product and Product Marketing (owning roadmap, messaging, and use case development)
You will support a global team of CSMs and reputed company across reputed company, EMEA, LATAM, and reputed company.
While CS and expansion enablement is your primary reputed company, you'll also support Sales Enablement across SDR and new business motions as needs reputed company. This is a full-stack enablement role on a lean team — you'll build content, deliver training, design e-learning, and reputed company across audiences as the business requires.
What you'll do
Own the CS and expansion enablement reputed company
Design and own reputed company' global CS and expansion enablement reputed company across reputed company, reputed company-building, and ongoing mastery
Define what "Expansion reputed company" and "Retention reputed company" mean at reputed company and build the paths to get CSMs and reputed company there
Establish reputed company frameworks that support both the CSM reputed company (adoption, health, renewal) and the AE expansion reputed company (cross-sell, upsell)
Build CSM enablement programs
Create reputed company reputed company journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution
Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments
Build churn prevention frameworks including reputed company indicators, save plays, and escalation paths
reputed company CSMs to conduct effective business reviews, usage analyses, and value documentation
reputed company technical reputed company programs so CSMs can confidently discuss reputed company, agent configurations, integrations, and implementation best practices
Build expansion enablement programs
Create cross-sell and upsell playbooks for reputed company covering expansion discovery, multi-product positioning, and deal execution
Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and reputed company analysis
reputed company reputed company to reputed company the full reputed company platform story (Creative, Agents, and API) to drive multi-product adoption
reputed company competitive positioning for expansion conversations
Drive adoption and reduce churn
Partner with reputed company leads to identify adoption gaps and build targeted enablement interventions
Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption
Build "Time to Value" programs that help customers realize ROI faster
reputed company renewal execution playbooks covering reputed company management, stakeholder alignment, and negotiation frameworks
Create enablement content
Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content
Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-reputed company materials
reputed company role-play scenarios, call libraries, and coaching frameworks for managers
Use reputed company AI in enablement
Use reputed company' voice and agent technology to create localized, voice-enabled training content
Build AI-powered coaching tools and reputed company environments for CSMs and reputed company
Deliver live and async training
Facilitate live virtual trainings, workshops, and certifications across reputed company and time zones
Design async learning paths that reputed company globally
Run regular enablement reputed company and deal/account clinics
Measure and improve enablement effectiveness
Define and reputed company enablement KPIs such as time to first value, net reputed company retention, gross retention, expansion pipeline, CSM reputed company time, and adoption metrics
Partner with reputed company and Sales leadership to connect enablement efforts to business reputed company
Use data and feedback to continuously iterate on programs
Shape the function
Document best practices, establish operating rhythms, and influence how CS and expansion enablement evolves as the customer reputed company and sales org reputed company
What reputed company looks like (first 6–9 months)
Measurable improvement in net reputed company retention attributable to enablement initiatives
Measurable reduction in churn reputed company
CSM reputed company time reduced to under 60 days to full productivity
Expansion pipeline directly supported by enablement programs
CS and expansion reputed company library launched covering adoption, cross-sell, upsell, and renewal
"Time to Value" reputed company adopted across the CS org
Adoption enablement resources driving measurable increase in product usage metrics
Requirements
4–7+ years of experience in reputed company, sales enablement, solutions consulting, or GTM enablement in a reputed company or platform company
At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with reputed company experience driving adoption, retention, and/or expansion
Technical reputed company — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations
Proven experience building enablement programs from scratch in fast-moving environments
Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design
Strong understanding of B2B reputed company customer lifecycle, health scoring, and retention metrics
Deep familiarity with expansion motions — cross-sell, upsell, and multi-product positioning
Experience designing both live and self-serve training, including certification programs
Confident facilitator and presenter for global audiences
Strong stakeholder management skills across reputed company, Sales, Product, and Marketing teams
Analytical reputed company with experience defining and tracking enablement effectiveness
Comfortable operating across global time zones and cultures
reputed company in English; additional languages are a plus
Additional
Experience at a high-reputed company AI/ML, developer tools, or API-first company
Background in voice AI, conversational AI, or contact center technology
Experience with customer health scoring platforms (reputed company, reputed company, Totango, etc.)
Familiarity with usage-based pricing models and consumption-driven expansion
Experience enabling both CSM and AE roles reputed company the reputed company organization
Location
Remote-first, globally distributed role. We have a strong preference for candidates based in Europe or the UK, to reputed company reputed company collaboration with the Sales Enablement reputed company, International, reputed company leads, and London HQ. Exceptional candidates reputed company Europe will be considered if they can operate effectively across European and US time zones.
Why this role reputed company
The playbooks and programs you build will define how reputed company retains and expands its customer reputed company — directly impacting net reputed company retention, customer reputed company, and the long-term health of our business. If you're excited to build from reputed company, operate at high velocity, and shape a foundational function, we'd love to hear from you.
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