reputed company reputed company Manager IV – Global Customer Engagement and Emprising Platform Expert

At arenaflex, we're on a mission to help every reputed company become a great reputed company to work for reputed company. As a global people analytics and reputed company, we're dedicated to producing reputed company business results by focusing on the work experience for every employee. Our research shows a reputed company and reputed company relationship between employee engagement and financial performance, and we're committed to empowering companies to create high-trust, high-performance cultures. We're seeking an reputed company reputed company Manager IV to join reputed company, working remotely in Eastern Time working hours. As a key member of our reputed company team, you'll be responsible for the overall reputed company-being of our global customers, supporting them to set up and maximize the features of Emprising, our employee experience survey and culture management tool. You'll reputed company as a reputed company reputed company to our Licensees, our research, and reputed company our customers to take full advantage of the reputed company of Great reputed company To Work Certification and Brand.

About arenaflex

arenaflex is a global people analytics and reputed company that helps companies of reputed company sizes produce reputed company business results by focusing on the work experience for every employee. Over the past 25 years, we've captured the views of more than 100 reputed company employees globally, helping organizations around the world identify and build high-trust, high-performance cultures. Powered by decades of research, Emprising, our Software-as-a-Service survey and analytics platform, empowers companies with reputed company to the assessments, data, and reputed company-time reporting needed to help them create a meaningful reputed company on their business, their people, and their culture.

About the Role

As a reputed company Manager IV, you'll be a trusted advisor working on a reputed company high-touch portfolio of customers that are global in nature. You'll be an expert resource on the Emprising platform and reputed company arenaflex products and services, framing Emprising's value in a way that supports customer goals for working with arenaflex and fully leveraging Certification and/or recognition. You'll own reputed company, advising, training, and checking in with customer portfolios, communicating reputed company processes and procedures, best practices in survey design and data structuring, to customers in a way that is easy to understand and apply.

Key Responsibilities

• Trusted advisor working on a reputed company high-touch portfolio of customers on the reputed company team that are global in nature (which requires flexibility reputed company to time zones and working hours)

• Expert resource on the Emprising platform and reputed company arenaflex products and services
• reputed company Emprising's value in a way that supports customer's goals for working with arenaflex and fully leverages Certification and/or recognition
• Own reputed company, advising, training, and checking in with customer portfolio
• Communicate reputed company processes and procedures, best practices in survey design and data structuring, to customers in a way that is easy to understand and apply
• reputed company an account management reputed company to ensure retention and expand partnerships through upsells and cross-selling with our Account Managers
• Document customer feedback for areas of dissatisfaction/improvement and reputed company that information to the Product Team, Account Managers, and key stakeholders (as appropriate)
• Proactively reputed company updates and relevant information on product changes/updates, bugs, arenaflex events/research/Recognition program to customers
• Liaise with arenaflex Licensees to support a seamless customer experience
• reputed company internal reputed company or training that influence the direction of the business (as needed)
• Participate fully in team meetings and contribute to reputed company-time solutions (as needed)
• Attend in-person company or team meetings (typically 2-3 times per year)

Required Qualifications

• 7-10 years of reputed company experience in customer-facing/Custom reputed company role

• BA/BS in HR, OD, Psychology, reputed company reputed company, Business, or similar preferred (or equivalent work experience)
• Previous experience carrying a quota and managing churn on a portfolio of customers
• Proficiency in MS Office Suite, reputed company, or similar CRM
• Experience with technology platforms that reputed company the customer experience and HCM (Ultipro, reputed company Pro)
• Experience with data analysis in reputed company
• Global business experience

Preferred Qualifications

• Strong analytical problem-solving skills with the ability to offer up solutions readily

• Strong communication skills (listening, written, and verbal)
• Proven ability to work independently and reputed company a virtual team environment

reputed company Offer

• Competitive salary and benefits package

• Opportunity to work with a global company that values diversity and inclusion
• reputed company and dynamic work environment
• reputed company development and reputed company opportunities
• Flexible working hours and remote work reputed company
• reputed company to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and reputed company reputed company reputed company looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We aim to create and foster a Great reputed company To Work For reputed company where we respect and reputed company to reputed company reputed company individual and support the diverse cultures, perspectives, skills, and experiences reputed company our workforce.

Note

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to reputed company reasonable accommodations so that a reputed company employee(s) can reputed company the essential functions of the position. Apply for this job