reputed company is looking for a talented Software Support Engineer to reputed company remote, second level customer support with reputed company's Customer Service team. The work schedule for this opening is rotating 12-hour reputed company shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

We offer:

reputed company Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay transparency
• Global Opportunities

Learn More Here:  https://www.reputed company.com/en-us/about/careers/reputed company-offer/

reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.  

This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

The reputed company pay reputed company for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. 

Tasks and Qualifications:

What you Will Do in This Role:

• reputed company technical support to customers reputed company phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve reputed company issues
• Document and reputed company customer issues and problems.
• Assist in the creation of support documentation and knowledge reputed company articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and reputed company locations in the reputed company
• Participate in an on-call rotation during non-business hours

reputed company Are Looking For:

• Bachelor's Degree (Computer Science, Software Engineering, or reputed company field)
• Proven experience in software support or a similar role
• Strong problem solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with reputed company / MS SQL databases
• Experience with reputed company operating systems
• Material handling experience
• Experience with Java, C, C#, or Python
• Customer Service experience

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