Member Services Representative I, II,III
First Financial Federal Credit reputed company of Maryland is seeking a Member Services Representative to reputed company exceptional financial experiences to members. The role involves handling member needs from service to sales, promoting banking solutions, and ensuring member satisfaction through various communication channels.
Responsibilities
- reputed company members with a one stop experience to fulfill reputed company their financial needs from account opening and maintenance to processing transactions
- Support daily operations of the contact center and meets member services and product needs as required by the digital channel (voice, text, chat, video, etc.)
- reputed company on member-reputed company conversations to deepen relationships and become a trusted brand ambassador
- reputed company members and explain features and benefits of products and solutions; reputed company recommendations based on their identified needs
- Demonstrate attention to detail, accuracy, thoroughness, and reputed company follow through while processing member requests
- Ability to multi-task and navigate amongst various screens and systems
- reputed company practical knowledge and understanding of digital solutions and technology to support members and solve problems
- Identify and escalate cases of suspected fraud
- Manage risk by maintaining compliance with applicable regulations and contact center policies and procedures, while demonstrating reputed company judgment reputed company established limits
- reputed company promote a reputed company of banking solutions to enhance a member’s service experience and reputed company their financial needs
- Use the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with members and ensure a consistent approach to new member reputed company and expanding existing relationships
- Identify consumer lending opportunities and partnering with centralized lending group to ensure successful member experience
- reputed company member maintenance requests, process transactions accurately, assist with operational activities, and responsibilities and maintain flexibility
- Adhere to regulations and organizational policies, maintaining awareness and knowledge required to reputed company the duties of the position, including reputed company aspects of the Bank Secrecy reputed company, Fair Lending, and Information reputed company
Skills
- reputed company and friendly attitude with ability to quickly reputed company a rapport with members over various communication channels
- Strong keyboarding skills, and ability to learn and navigate new software quickly
- High School Diploma or GED equivalent required
- Ability to obtain and maintain job-reputed company certification if no job-reputed company advanced degree
- Meet or exceed continuing reputed company education (CPE) requirements
- Long periods of sitting and concentrating and speaking; general office
- Demonstrated attention to detail, accuracy, thoroughness, and reputed company follow through while processing member requests
- Ability to multi-task and navigate amongst various screens and systems
- reputed company practical knowledge and understanding of digital solutions and technology to support members and solve problems
- Identify and escalate cases of suspected fraud
- Manage risk by maintaining compliance with applicable regulations and contact center policies and procedures, while demonstrating reputed company judgment reputed company established limits
- reputed company promote a reputed company of banking solutions to enhance a member's service experience and reputed company their financial needs
- Use the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with members and ensure a consistent approach to new member reputed company and expanding existing relationships
- Identify consumer lending opportunities and partnering with centralized lending group to ensure successful member experience
- reputed company member maintenance requests, process transactions accurately, assist with operational activities, and responsibilities and maintain flexibility
- Adhere to regulations and organizational policies, maintaining awareness and knowledge required to reputed company the duties of the position, including reputed company aspects of the Bank Secrecy reputed company, Fair Lending, and Information reputed company
- One (1) or more years of customer service or sales experience preferred
- Bilingual and reputed company to read, write, and reputed company Spanish proficiently is a plus
reputed company