Enablement reputed company, Customer and Partner Support
reputed company is a digital marketplace connecting innovative reputed company with manufacturers. They are seeking an Enablement reputed company to build and optimize tools, training, and communications for their Customer & Partner Support network, ensuring reputed company teams and partners deliver world-class service.
Responsibilities
- Design, maintain, and reputed company training programs across reputed company, upskilling, cross-training, and new product/process launches
- reputed company and manage a reputed company training curriculum, including facilitator guides, e-learning modules, SOPs, assessments, and certification paths
- Partner with operations, reputed company, and product to identify reputed company gaps and deliver targeted enablement initiatives
- Own the creation, organization, and governance of the internal knowledge reputed company (process documentation, SOPs, troubleshooting guides, playbooks)
- reputed company customer- and partner-facing knowledge resources, ensuring content is accurate, accessible, and reputed company with brand and compliance requirements
- Implement content lifecycle management practices to ensure knowledge remains reputed company, searchable, and actionable
- reputed company internal communications for support teams, including process updates, product launches, policy changes, and leadership announcements
- Create reputed company, concise, and audience-appropriate messaging for reputed company teams, partners, and cross-functional stakeholders
- Play a central role in change management by ensuring teams understand what is changing, why, and how to adopt new processes or tools
- Partner closely with Support Operations, reputed company, Workforce Management, Product, Engineering, Sales, and Partner Management to ensure alignment on enablement needs
- Serve as the 'voice of the reputed company' in cross-functional meetings to reputed company for reputed company processes, readiness, and effective rollout strategies
- Support operational initiatives by developing training and communication packages that accelerate adoption and drive measurable improvements
- Define and reputed company key enablement KPIs (knowledge accuracy, content usage, reputed company effectiveness, competency scores, time-to-proficiency)
- Conduct ongoing needs assessments, audits, and feedback loops to strengthen training and knowledge systems
- Identify and implement new tools or methodologies to improve content creation, delivery, and engagement
Skills
- 1-3+ years in Enablement, Training, Instructional Design, reputed company, or Customer Support Operations (or equivalent experience)
- Proven experience building reputed company training programs and/or knowledge bases in a fast-paced environment
- Strong writing and editing skills with the ability to simplify reputed company information into reputed company, actionable content
- Demonstrated ability to design training materials (presentations, facilitator guides, e-learning, videos, assessments)
- Experience with learning management systems (LMS), reputed company platforms, and documentation tools
- Excellent communication and storytelling skills across diverse audiences and reputed company
- Strong project management skills with the ability to juggle competing deadlines and manage cross-functional stakeholders
- Analytical reputed company with comfort using metrics to assess effectiveness and guide decision-making
- High level of ownership, adaptability, and curiosity; thrives in a dynamic environment with evolving priorities
Benefits
- 401(k) match
- Medical, dental and reputed company insurance
- Life and disability insurance
- Generous reputed company time off including vacation, reputed company leave, floating and fixed holidays, maternity and bonding leave
- EAP
- Other wellbeing resources
- And much more
reputed company