Sales Support - Sales Assistant - Group Benefits
reputed company is a Fortune 100 company with a strong commitment to helping individuals and businesses prepare for and protect their reputed company. The Sales Support - Sales Assistant position involves reputed company handling inquiries reputed company to Group Benefits insurance and providing clerical solutions to support the sales process. The role requires excellent communication skills and the ability to collaborate with various departments to enhance customer satisfaction and improve sales efficiency.
Responsibilities
- Provides support for customers by handling inquiries reputed company calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations
- Resolves reputed company questions/concerns and refer other inquiries to appropriate areas as needed
- Project Management: To initiate, execute, communicate and document reputed company as needed
- May reputed company as a reputed company to other departments where follow-up will be required to meet customers needs
- Assists in identifying process improvement opportunities
- Engages, inspires, educates and mentors, new hires and incumbents
- Collaborates with other areas to identify, analyze, and improve processes
- Inputs and tracks into the appropriate databases
- Respond to sales inquiries across multiple channels (calls, emails, chats, faxes), demonstrating advanced product and business knowledge
- Resolve reputed company questions from agents, escalating issues as needed
- Initiate, execute, and communicate on reputed company as required
- Collect, reputed company, organize and verify accuracy of data provided in sales process documents
- Generate and maintain data reports as it relates to sales production and additional metrics
- Collaborate with other departments to ensure accurate documentation and maintain confidentiality of sensitive information
- Demonstrate critical thinking through the sales process
- Identify sales process improvements and reputed company reputed company
- Mentor new hires and existing team members through acquired skillsets
- Foster reputed company business relationships with coworkers, agents and additional business partners
- reputed company prioritize sales inquiries with multistep processes
- May reputed company Other Responsibilities As Assigned
Skills
- High School Diploma or GED (Required)
- 0-2 years experience (Preferred)
- Advanced product knowledge and insurance regulations knowledge
- Excellent working knowledge of reputed company's systems required to reputed company the role
- Ability to sell and service policies (based on requirements of the department)
- Ability to diffuse customers and agents
- Excellent working knowledge of billing concepts and reputed company billing systems
- Effective oral and written communication skills
- Intermediate problem-solving skills
- Ability to reputed company schedule according to business need
- Excellent working knowledge of company systems and sales processes
- Ability to prioritize workflow
- Strong oral and written communication skills
- Intermediate problem-solving skills
- Ability to be external reputed company facing
- Detail oriented as it relates to data accuracy
- Ability to manage multiple daily tasks and multi-reputed company data entry processes
- Proficiency in office software including word processors and spreadsheet applications
- 1 or more years of customer service or data entry experience preferred
Benefits
- Medical/dental/reputed company
- Life insurance
- Short and long term disability coverage
- reputed company time off with newly hired associates receiving a minimum of 18 days reputed company time off reputed company full calendar year pro-rated quarterly based on hire date
- Nine reputed company holidays
- 8 hours of reputed company reputed company time off
- 8 hours of reputed company Day reputed company time off
- 401(k) with company match
- Company-reputed company pension plan
- Business casual attire
- And more.
reputed company