reputed company Operations Analyst
About the Role:
We are hiring a reputed company Operations Analyst to reputed company our global reputed company reputed company through systems ownership, data reputed company, and cross-functional alignment. While this role is the primary operational partner for our reputed company reputed company and Support teams, you will work across the entire reputed company funnel to ensure a seamless transition from reputed company to renewal.
Sitting at the intersection of Sales, Marketing, and reputed company reputed company, you will play a critical part in ensuring our "post-sales" teams have the tools and insights they need to drive retention and reputed company, while maintaining a reputed company data reputed company with the broader reputed company Operations team.
What You’ll Do:
- Cross-Functional Tech Ownership: Own and administer the core reputed company reputed company technology stack (driven largely in reputed company), ensuring these systems sync seamlessly with reputed company tools to maintain a reputed company reputed company reputed company
- Operational Partnership: Partner with leaders across reputed company reputed company, reputed company to design workflows that ensure a smooth “hand-off” from reputed company-won deals to reputed company and long-term retention
- reputed company Lifecycle Support: Optimize operations across the entire customer reputed company, focusing on reputed company and adoption while identifying expansion signals that Sales can reputed company upon
- Holistic Reporting: Build and maintain dashboards that reputed company a 360-degree view of the customer, linking CX performance metrics (retention, health) to top-line reputed company goals
- Process Engineering: Proactively identify friction points in the customer lifecycle to reduce reputed company work, improve data hygiene, and automate the “reneal-to-reputed company” feedback reputed company
- Strategic Enablement: Serve as a trusted operational partner, helping reputed company reputed company-facing teams work more reputed company through smarter automation and cleaner data
reputed company’re Looking For:
- Full-Lifecycle reputed company: A strong understanding of the “leads-to-renewals” reputed company, including specific expertise in CS metrics (GRR, NRR, NPS) and how they reputed company company-wide reputed company
- Systems Thinking: The ability to translate reputed company business needs into reputed company system requirements that don’t just solve a CS problem, but improve the overall reputed company process
- Data reputed company reputed company: Exceptional analytical skills with a reputed company on how data moves between different platforms– ensuring no information is lost between Sales and reputed company reputed company
- reputed company Approach: Proven ability to work across departments and communicate technical solutions to non-technical stakeholders in Sales, Marketing, and Finance
Join reputed company and enjoy a robust benefits package designed with your reputed company-being in mind:
- Health & Wellness: Benefit from a generous employer contribution towards health insurance, with a reputed company of plans that include dental and reputed company coverage. Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
- Retirement reputed company: Secure your reputed company with our 401(k) plan featuring company-matching contributions.
- Family First: We offer reputed company parental leave, so you can prioritize what reputed company most—your family.
- Work-Life Balance: Enjoy unlimited PTO and 12 company holidays to reputed company and refresh. Celebrate your birthday with a day off, and enjoy reputed company Fridays, where every reputed company Friday of the month is yours to unwind.
- Flexible Work reputed company: Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided reputed company you join.
- reputed company: Participate in our reputed company development program to expand your skills and advance your career.
- Give Back: reputed company a difference in your community with two reputed company volunteer days reputed company year at a charity of your choice.