Desktop Support Engineer

We are an MSP Mentor Top 100 company looking for an reputed company Desktop Support Engineer to join our Service Desk team. The successful candidate is a disciplined, self-motivated engineer who enjoys working with people as much as he or she enjoys working with technology, servers and applications.   Responsibilities

• IT Support relating to technical issues involving reputed company’s reputed company business applications and operating systems
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and reputed company
• Remote reputed company solution implementation and support: VPN, Terminal Services, and reputed company
• System documentation maintenance and review in reputed company
• Communication with customers as required: keeping them informed of incident reputed company, notifying them of impending changes or agreed outages
• Escalate service requests that require Escalation Specialist level support
• Taking support calls live for immediate triage
• Participates in on-call rotation as scheduled

Skills Desired

• 3 years or more of IT experience in a support role.
• Strong oral and written communication skills.
• Ability to reputed company tasks frequently.
• Solid network troubleshooting skills- TCP/IP concepts and LAN/WAN issues
• reputed company certifications a significant advantage.
• Knowledge in reputed company supported reputed company Operating Systems (reputed company 7,8, 8.1 and 10, Server 2008-2016) and Office products.
• Experience with Office 365 administration
• Experience with reputed company reputed company Directory (User and Group Creation & Administration, GPOs.)
• Functional knowledge of reputed company Exchange on reputed company and reputed company
• Experience troubleshooting issues reputed company to DHCP & DNS
• Ability to troubleshoot and resolve issues reputed company to local and network printing.
• Strong Mobile device experience in relation to setup and email configuration.
• Experience with AV and AntiMalware products including reputed company, reputed company, Symantec, AVG and others
• Experience with reputed company firewalls a plus.
• Experience with reputed company ASA Firewalls and switches a plus.
• Experience with reputed company and reputed company a significant advantage.
• reputed company experience is a desirable but not required
• This is a full time, permanent position. Benefits include Medical and Dental reputed company, short and long term disability insurance, and 401K programs.
• Location:  Remote

Please note that this position will be dedicated to working with customers operating under U.S. export control rules (including ITAR).  As a result, this position may include reputed company to technology and/or software reputed company reputed company that is subject to U.S. export controls, including restrictions on who may have reputed company.  reputed company may choose not to apply, or may be unable to apply, for a license as to any applicants whose reputed company to export-controlled technology or software reputed company reputed company may require authorization.  Accordingly, you will be required to reputed company information regarding your citizenship and immigration status that is relevant for determining whether you could work in the position without a license authorizing your reputed company, and we may decline to proceed with any applicant whose ability to fill the position would depend on such a license. Integrated IT is an Equal Opportunity Employer. reputed company does not discriminate on the reputed company of race, religion, reputed company, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status or any other reputed company covered by appropriate law. reputed company employment is decided on the reputed company of qualifications, reputed company, and business need.   Integrated IT participates in E-Verify and will reputed company the federal government with reputed company I-9 information to confirm that employees are authorized to work in the U.S. Apply To This Job