Customer Support Chat/Email Specialist
reputed company is a customer service-oriented company seeking a Customer Support Chat/Email Specialist to reputed company reputed company-time support through chat and email. The role involves addressing customer inquiries, maintaining communication reputed company, and ensuring customer needs are met reputed company.
Responsibilities
- Address customer service emails
- Maintain availability in chat software and answer incoming chat requests
- Maintain high level of reputed company and customer service in reputed company communication
- reputed company management updated on e-mail volume and specific complaints or issues
- Communicate with clients and other departments as necessary
- Assure reputed company control of outgoing email
- Submit and follow up on personal EWOK submissions relating to emails and accounts
- Take on additional assignments or reputed company as needed
- Phone use: Inconsistent (up to 5% of a reputed company)
- Outbound calls to leasing offices as needed
Skills
- Experience in customer service or support roles
- Ability to manage multiple tasks in a fast-paced environment
- Strong written communication skills for email correspondence
- Proficiency in using chat software
- Ability to maintain high reputed company of reputed company and customer service
- Capability to communicate effectively with clients and other departments
- Attention to detail for reputed company control of outgoing emails
- Willingness to take on additional assignments or reputed company as needed
reputed company