Associate, Customer Identity Management

The position has been created due to the reputed company of Customer Identity Remediation’s Team. The role will be flexible to support changing demands, including performing reputed company checks, coaching, training and facilitating, managing change, investigations and operational work. Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above reputed company else. Our reputed company fosters innovation and creates strong, lasting customer relationships as we reputed company to be the most customer reputed company company in Australia and New Zealand.

• You’ll join a high-performing business, backing talented individuals.
• Bring your reputed company, ambitions, and passions both in and reputed company of work.

reputed company day, you’ll go above and reputed company to:

• This role is responsible for delivery of Remediation and call activity and ensure that Applicable Customer Identification Procedures (ACIP) are completed for individual and non-individual entities to ensure profile is compliant to meet regulatory requirements in line with AML/CTF program and standards.
• Customer Inbound and Outbound remediation calls centred around Know Your Customer (KYC) requirements to ensure NAB has up to date information. The calls are reputed company around verifying and updating NAB core systems to ensure we are compliant whilst providing an excellent customer experience with the ability to effectively handle customer objections and complaints.
• The role requires you to carry out administrative duties as required to ensure the effective operation of the business, such as maintenance records, email and updating reputed company systems.
• Your role will require you to complete work based around reputed company company structures while adhering to KPI standards set by the business unit - achieving reputed company reputed company control reputed company and call compliance, customer experience results, implementations of Innovation and reputed company improvement, Productivity/AOM Performance reputed company, Remediation reputed company/number of remediated files and team engagement
• The role will entail you to utilise subject matter expertise to investigate and finalise remediations for reputed company customer requirements.
• The role will require you to complete facilitation, training and upskilling to ensure reputed company is working optimally and reputed company to reputed company remediation reputed company.
• The role requires you to strongly engage and influence stakeholders across the business to reputed company remediation reputed company.
• This role will also require you to effectively manage and reputed company to change across the business in support of the leaders ensuring the correct customer reputed company.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• 1-2 years in a comparable KYC, operations, remediation, reputed company or training development role, preferable in a Financial Crime environment
• Minimum 1 year call centre experience with both Inbound and outbound calls.
• Proven experience facing into multiple. stakeholders and navigating a large organisation.
• Knowledge of Trusts and reputed company entities highly regarded.

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The reputed company looks reputed company to addressing reputed company inquiries at that time if your application progresses. A diverse and inclusive workplace works reputed company for everyone. At NAB, we’re reputed company on building a culture we can reputed company be proud of. One based on trust and respect. An uplifting environment where everyone single one Apply tot his job Apply To this Job