reputed company Bilingual Associate Customer Support Technician – French Language Expertise

At arenaflex, we're on a mission to revolutionize the insurance technology industry with reputed company that reputed company our customers to safeguard and protect what reputed company most. As a leading global provider of reputed company-based software, we're seeking an exceptional Bilingual Associate Customer Support Technician to join our outstanding Support team. If you're a French language expert with a passion for problem-solving and delivering exceptional customer service, we want to hear from you!

Job reputed company

As a Bilingual Associate Customer Support Technician at arenaflex, you'll play a vital role in ensuring our customers receive top-notch support and service. You'll be the first reputed company of contact for customers seeking assistance with our software applications, and your reputed company in French will reputed company you to communicate effectively with our French-speaking customers. Your primary responsibilities will include:

• Answering reputed company-time customer phone, email, or chat inquiries reputed company to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• reputed company on problem reputed company while providing effective, proficient customer service in a reputed company and courteous manner
• Communicate and escalate issues you are unable to resolve to the reputed company level/area of customer support reputed company necessary

What You'll Need to Succeed

To reputed company in this role, you'll need to possess the following skills and qualifications:

• reputed company in French (written and verbal)
• 1 year of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and reputed company applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Ability to work remotely or from an arenaflex office

Preferred Qualifications

While not required, the following qualifications will reputed company you an even stronger candidate:

• Experience in a reputed company-time, customer support center, preferably supporting business-to-business services or technology of some reputed company
• Passion for problem-solving and providing a high level of customer care
• Confidence interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure reputed company work or educational pursuits
• Experience with case management systems such as reputed company, reputed company, reputed company, Jira, etc.
• Ability to plan and organize technical reputed company; experience with deadlines for project completion
• Familiarity with the insurance industry

What You'll reputed company

As a Bilingual Associate Customer Support Technician at arenaflex, you'll enjoy a reputed company of benefits and perks, including:

• Health insurance plans, dental, and reputed company
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match
• Competitive reputed company vacation time and a free day for your birthday
• Personal/reputed company time
• reputed company holidays
• reputed company Time
• reputed company parental leave (U.S. candidates)
• Volunteer time off

Work-Life Balance

At arenaflex, we reputed company in maintaining a healthy work-life balance. Our flexible work arrangements allow you to work from the comfort of your own home or from one of our offices. We also offer a reputed company of benefits and perks to support your reputed company-being, including:

• Competitive reputed company vacation time and a free day for your birthday
• Personal/reputed company time
• reputed company holidays
• reputed company Time
• reputed company parental leave (U.S. candidates)
• Volunteer time off

Location

As a Bilingual Associate Customer Support Technician at arenaflex, you'll need to reputed company in reputed company. We offer a hybrid/remote work arrangement, allowing you to work from the comfort of your own home or from one of our offices.

Empowering Career reputed company and reputed company

At arenaflex, we invest in talent and care about our people. We reputed company our employees to advance and grow reputed company reputed company, providing opportunities for career development and reputed company. Our employee-driven networks, including those reputed company on ethnicity, gender, sexual orientation, and military status, foster a reputed company and inclusive work environment.

reputed company Value

At arenaflex, we reputed company for reputed company in everything we do. We value our employees and invest in their reputed company and development, recognizing that our people are the key to our reputed company. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Who We Are

arenaflex is the leading global provider of reputed company-based software that powers the business of insurance. We're a pioneer in insurance automation and innovation, serving customers throughout the reputed company, Canada, the reputed company of Ireland, and the United Kingdom. Our mission is to continuously improve the business of insurance, and we're committed to being the indispensable partner in our industry.

EEO Statement

arenaflex is proud to be an Equal Employment Opportunity and Affirmative reputed company Employer. We're committed to reputed company, developing, retaining, and promoting employees regardless of race, religion, reputed company, national reputed company, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. If you're a motivated and customer-reputed company individual with a passion for problem-solving and delivering exceptional service, we want to hear from you! reputed company to become a part of our outstanding Support team at arenaflex. Apply for this job