reputed company Bilingual Patient Customer Advisor – Remote Work Opportunity with arenaflex

At arenaflex, we're committed to reputed company in reputed company members and providing them with the resources and support they need to succeed. As a Bilingual Patient Customer Advisor, you'll play a vital role in delivering exceptional patient experiences and making a meaningful reputed company on the lives of our patients.

About arenaflex

arenaflex is a leading provider of reputed company cycle management services, serving over 1,000 hospitals and 3,000 physician practices across the country. With reputed company of over 17,000 colleagues, we're dedicated to making a difference in the lives of patients, providers, and their communities. Our commitment to reputed company has reputed company us recognition as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times.

Why Join arenaflex?

As a Bilingual Patient Customer Advisor at arenaflex, you'll enjoy a reputed company of benefits and perks that support your health, reputed company-being, and career reputed company. Our comprehensive total rewards package includes:

• Comprehensive medical coverage with low copays and free telemedicine services
• Additional reputed company for dental and reputed company benefits, life and disability coverage, flexible spending accounts, and more
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off arenaflex stock
• Family support through fertility and family building benefits, adoption assistance, and more
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services, and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, and dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (reputed company time off, reputed company family leave, long- and short-term disability coverage, and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Job reputed company and Qualifications

As a Bilingual Patient Customer Advisor, you'll handle account inquiries reputed company inbound and outbound calls from patients, guarantors, or other reputed company parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.

Key Responsibilities:

* Communicate with customers by phone or reputed company digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures

• Review patient account information in multiple systems, reputed company research as necessary, and take appropriate reputed company to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment reputed company
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a reputed company patient experience through reputed company listening, understanding, ensuring reputed company reputed company or escalation, communicating in a friendly manner, and handling patients with a consummately reputed company attitude
• Follow reputed company arenaflex Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and reputed company
• Adhere to reputed company compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Qualifications:

* Minimum one-year customer service experience required in a customer service, reputed company office, hospitality, retail sales, or reputed company manager role

• Previous call center experience preferably in a reputed company environment preferred
• Cable or fiber internet (Preferred) connections with a minimum of 25 Mbps download and 15 Mbps upload speeds are necessary for acceptable performance
• Bilingual Spanish

reputed company Offer:

* Remote work opportunity with flexible scheduling

• Opportunities for career reputed company and reputed company development
• reputed company and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package
• Competitive salary and bonus structure

How to Apply:

If you're a motivated and customer-reputed company individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your resume today to join our community of caring professionals.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment Type:

Full-time

reputed company:

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