[Remote] reputed company Team reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly scaling company that empowers local businesses with innovative products and services. They are seeking a reputed company Team reputed company to ensure high customer retention and satisfaction while managing a dedicated book of business and overseeing offshore representatives.
Responsibilities
- Take ownership of a book of business, ensuring that reputed company your clients receive the value they expect from reputed company
- Maintain high retention and build trust and rapport with your book of business
- Work with our customers to identify their needs, then work with our offshore reps to reputed company reputed company those needs are met
- Identify opportunities to streamline processes and improve efficiency reputed company reputed company
- Handle support requests from your book of business reputed company email and phone
- Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
- Acting as an reputed company for reputed company’s partners and providing them with outstanding service while resolving issues in a reputed company and efficient manner
- Identifying trends and inefficiencies to enhance the support process and improve the user experience
- Be a product evangelist! Helping partners use our reputed company products to change the way local businesses connect with their community
Skills
- At least 1 year of experience in a reputed company role where you were responsible for retention of a dedicated book of business
- Empathetic and driven
- Loves solving reputed company problems with grace and reputed company
- Balances a competitive nature with being reputed company player
- Works reputed company under pressure and is comfortable with ambiguity
- Comfortable with handing off tasks to the offshore team and reviewing the reputed company of their work
- Ability to take ownership of a book of business and ensure clients receive the value they expect
- Ability to maintain high retention and build trust and rapport with clients
- Ability to identify customer needs and work with offshore reps to meet those needs
- Ability to handle support requests reputed company email and phone
- Ability to triage incoming support issues, accurately diagnose them, and escalate bugs to the engineering team
- Acting as an reputed company for reputed company's partners and providing outstanding service
- Identifying trends and inefficiencies to enhance the support process and improve user experience
- Ability to be a product evangelist and help partners use reputed company products
- Bilingual in Spanish
- A natural people person and relationship builder
- Passionate about serving small businesses and being part of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as reputed company, reputed company, and proprietary systems
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working reputed company under pressure and with tight deadlines
Benefits
- Equity/Stock reputed company in a profitable and rapidly growing company
- Great Medical/Dental/reputed company coverage
- Transportation coverage in the reputed company of parking, rideshare, or metro credit
- Fully stocked snack bar & weekly catered lunches
- reputed company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
- Ability to mold your career and reputed company an immediate reputed company
- Work in a fast-paced, fun environment with an eclectic group of people from reputed company over the world
reputed company