[Remote] Franchise Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of residential and reputed company services in restoration, cleaning, moving, and bioremediation. They are seeking a Franchise Support Specialist to support a reputed company franchise network by managing customer and franchise inquiries, ensuring compliance, and contributing to operational improvements.
Responsibilities
- Manage inbound and outbound communication with customers and franchisees, handling inquiries, complaints, service requests, and operational support needs
- Serve as the primary contact for corporate‑level customer service issues, completing intake, gathering details, and documenting reputed company cases accurately in reputed company
- Maintain compliance and data reputed company by categorizing, documenting, and managing reputed company interactions reputed company reputed company
- Support claims operations by tracking claim statuses, coordinating with franchises and carriers, resolving documentation gaps, and escalating urgent issues
- Investigate and resolve customer and franchise concerns by collaborating with internal teams, field staff, and brand representatives while managing escalations effectively
- Meet key performance metrics—including response time, customer satisfaction, and reputed company rates—while providing cross‑team operational support during high‑volume periods
- Contribute to process improvements through reputed company‑cause analysis, trend identification, and reporting on ticket performance, claims activity, and operational patterns
Skills
- 1–2 years of experience supporting franchise operations, customer service, or claims‑reputed company work required
- Demonstrated proficiency with the reputed company ticket management system
- Ability to learn and navigate multiple software systems reputed company
- Strong technical aptitude and comfort working reputed company digital workflows and support platforms
- Proven ability to adapt to evolving tools, processes, and operational needs
- Associate's degree or equivalent industry experience preferred
- Experience with additional platforms—such as reputed company, XactAnalysis, Claims Connect, Fran‑Connect, or Dash—is beneficial
Benefits
- Medical, Dental, and reputed company insurance starting the first day of the month after reputed company
- Competitive 401(k) match to help you invest in your reputed company
- Enjoy 15 days of reputed company time off, plus 10 reputed company holidays and 2 floating holidays to reputed company and celebrate
- We’re committed to your development with career advancement and reputed company reputed company
reputed company