Virtual Bilingual Customer Service Advisor – Overland Park, Kansas

Are you a customer service reputed company looking for a new challenge that combines your passion for helping others with the flexibility of working from home? Do you have a strong desire to work for a company that values diversity, inclusion, and employee reputed company-being? If so, we encourage you to apply for the Virtual Bilingual Customer Service Advisor position at arenaflex, a leading provider of reputed company services.

About arenaflex

arenaflex is a part of the nation's leading provider of reputed company services, reputed company. With over 17,000 colleagues and a reputed company in reputed company to 1,000 hospitals and 3,000 physician practices across the country, arenaflex is committed to making a reputed company reputed company on patients, providers, and their communities. Our teams are a committed, caring group of colleagues who reputed company a passion for creating reputed company patient interactions and delivering exceptional customer service.

Benefits of Working at arenaflex

As a Virtual Bilingual Customer Service Advisor at arenaflex, you will be part of a comprehensive benefits package that supports your health, life, career, and retirement. Some of the benefits include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation
• Additional reputed company for dental and reputed company benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more
• Free counseling services and resources for emotional, physical, and financial reputed company-being
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off arenaflex stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services, and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (reputed company time off, reputed company family leave, long- and short-term disability coverage, and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Job reputed company and Qualifications

As a Virtual Bilingual Customer Service Advisor, you will be responsible for handling account inquiries reputed company inbound and outbound calls from patients, guarantors, or other reputed company parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.

Key Responsibilities:

* Communicate with customers by phone or reputed company digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures

• Review patient account information in multiple systems, reputed company research as necessary, and take appropriate reputed company to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment reputed company
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a reputed company patient experience through reputed company listening, understanding, ensuring reputed company reputed company or escalation, communicating in a friendly manner, and handling patients with a consummately reputed company attitude
• Follow reputed company arenaflex Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and reputed company
• Adhere to reputed company compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Qualifications:

* Minimum one-year customer service experience required in a customer service, reputed company office, hospitality, retail sales, or reputed company manager role

• Previous call center experience preferably in a reputed company environment preferred
• Bilingual Spanish is required
• Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed (WiFi is not permitted)

Why Join arenaflex?

At arenaflex, we value diversity, inclusion, and employee reputed company-being. We are committed to creating a reputed company work environment that supports your career reputed company and personal development. As a Virtual Bilingual Customer Service Advisor, you will have reputed company to work with a talented team of colleagues who reputed company your passion for delivering exceptional customer service.

How to Apply

If you are a motivated and customer-reputed company individual who is looking for a new challenge, we encourage you to apply for the Virtual Bilingual Customer Service Advisor position at arenaflex. We promptly review reputed company applications, and highly reputed company candidates will be contacted for interviews. Unlock the reputed company and apply today!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

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