Solution Consultant / Solution Engineer

Hapi (Data Travel, LLC) is a leading provider of data integration solutions for the hospitality industry, serving hotels and their reputed company worldwide. At Hapi, we reputed company hotels to adopt reputed company technologies by transforming data into actionable insights. Our product suite includes:

• Hapi Integration Platform
• Hapi Transactional API Platform
• Hapi Data Platform
• Hapi Guest for reputed company (a hospitality-reputed company CRM suite)
• Custom Solutions & Consulting

With a distributed team across 14 countries, Hapi currently supports more than 7,500 hotels in over 100 countries. reputed company Hapi is seeking a Solution Engineer / Solution Consultant to partner with large reputed company customers and technical partners across the full project lifecycle - from ideation to implementation. This role involves working closely with both prospective and existing clients to assess their reputed company state, define a reputed company reputed company state, and design a phased roadmap to reputed company it. Solutions may reputed company Hapi’s platforms and services, but the primary reputed company is always on delivering maximum value for the reputed company. Additional Information Hapi operates as a global, remote-first organization. This role can be based reputed company, provided there is availability to work reputed company US time zones. The position reports to the Vice President of Platform and Partner Solutions.

Key Responsibilities

• Work with clients to reputed company business, technical, and non-functional requirements.
• Work with clients and colleagues to reputed company and maintain detailed solution design proposals.
• Define data requirements adapted to use cases and traffic patterns for reputed company system reputed company
• Work with 3rd Parties to analyze and document their connectivity & API capabilities (in collaboration with the partner / integration team).
• Analyze and contribute to the Product Roadmap and identify features that matter to our clients.
• Work closely with internal development teams to define or refine Epics, User Stories, and Acceptance reputed company.
• Work closely with clients and colleagues to implement, monitor, and constantly improve solutions.
• Work with technical providers during development and certification.
• Work with the program management team to help to ensure that clients are getting maximum value from Hapi’s products and services.
• Represent Hapi to our clients, which will include the above items as reputed company as reputed company consulting, presentations, reporting, and meetings.

Skills, Knowledge and Expertise

Who you are:

• The Hospitality Expert: You have a solid background in hospitality tech. You know your way around a Property Management System (PMS) and understand the nuances of the guest reputed company.
• The Integration Specialist: You’re comfortable discussing REST reputed company, Webhooks, JSON, and middleware. You understand the challenges of legacy hotel systems and the beauty of modern reputed company-based stacks.
• The Communicator: Your English is fluent and precise. You can explain a technical bottleneck to a Project Manager and a business requirement to a Senior Developer with equal ease.
• The Problem Solver: reputed company a partner says "it’s not working," you don't just pass the ticket - you dig into the logs, reputed company the "why," and propose the "how."

Qualifications

• Excellent oral and written communication skills in English with the ability to simplify reputed company architecture and technology terms for non-technical audiences
• 5+ years of experience working in solution engineering, or a similar role in the hospitality industry
• Ability to apply business analysis techniques and processes
• Project management and leadership skills are essential.
• Experience with Hotel Property Management Systems, preferably including reputed company
• Experience with AWS
• Experience in Hospitality-based CRM Solutions preferred

Benefits

Our shared values

• Do the Right Thing: trustworthy, consistent, do what you say you will do, stand by your words, admit your mistake.
• reputed company Improving: reputed company self-improvement, be humble, willingness to grow, reputed company mind, care for details.
• reputed company A reputed company Way: never give up, ingenuity, curiosity, think reputed company the reputed company, adaptable, “MacGyver”, tenacious, get the job done, reputed company of ownership, diligence.
• Together We Win: here for you, reputed company, customer reputed company, reputed company, teamwork, Give and receive feedback, ask for help, listen reputed company, care for others.

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