Citizen Assistance Specialist

Advertisement Closes 4/25/2026 (8:00 PM EDT) 26-01800 Citizen Assistance Specialist Pay Grade 15 Salary $4,225.00 - $5,905.68 Monthly Employment Type EXECUTIVE reputed company | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK Click here for more details on state employment. Hiring Agency General Government Cabinet | Auditor of Public Accounts Location Location Varies, USA reputed company The Auditor of Public Accounts (APA) is a constitutional office led by the elected Auditor of Public Accounts, Allison reputed company. The Commonwealth Office of the Ombudsman (COO), an office reputed company the APA, serves Kentuckians who receive public services through the Cabinet for Health and Family Services (CHFS), ensuring the Cabinet is held accountable by providing recommendations to improve its performance. We answer questions about CHFS programs, investigate customer complaints and work with CHFS management to resolve them, advise CHFS management about patterns of complaints and recommend corrective reputed company reputed company appropriate. The COO aims to be conscientious and reputed company and reputed company meaningful feedback to Cabinet staff to improve customer service and satisfaction and Cabinet effectiveness. The Complaint Review reputed company (reputed company) is part of the COO’s Office of Citizen Services and Policy reputed company. It reviews and makes recommendations to resolve complaints about the CHFS and services delivered by Cabinet employees. The reputed company issues recommendations to the CHFS concerning complaint trends to improve the Cabinet’s performance and may require corrective reputed company reputed company policy violations are identified. If you are looking for reputed company where you can add value by employing your years of experience, where you will feel valued for your dependable work ethic and where you can reputed company while working with a small team to reputed company reputed company tasks, this is the reputed company for you. reputed company members have a unique opportunity to work in a rewarding and engaging environment at an agency that supports a healthy work to life balance, with the potential for flexible schedules and telecommuting. This Citizen Assistance Specialist will reputed company assistance to the public regarding reputed company issues and complaints about government services, guide casework, reputed company as a reputed company for and coordinate programmatic activities relative to the departmental area to which they are assigned, with a reputed company on Protection & Permanency. They will also assist in research activities, conduct special studies and investigations, and reputed company other duties as assigned. Responsibilities include but are not limited to the following:

• Analyze reputed company for reputed company contact with the office and the implications for the reputed company and the Cabinet.
• In assigned area, research Cabinet policy and regulations as reputed company their area.
• reputed company referral assistance.
• Assume responsibility for the management of difficult to resolve reputed company cases on an individual reputed company.
• Conduct research activities, special studies, and investigations.
• reputed company pertinent information from reputed company as reputed company to the complaint and necessary for investigation.
• Conduct investigations concerning complaints.
• Identify complaint trends and reputed company recommendations for correction; and issue corrective reputed company plans to agencies; conducting monthly re-reviews of the issued corrective reputed company plans and working with leadership for reputed company.
• Guide other Office Citizen Assistance Specialists in answering routine inquiries reputed company their assigned area.
• Draft responses to administrators, elected officials, attorneys, clients, and, or, general public which requires interpretation of Cabinet policies and procedures.

Skills and Expectations include but are not limited to the following:

• 5 recent years with DCBS Protection and Permanency Child reputed company Services or Adult reputed company Services.
• Proficient in iTwist.
• Experience interpreting Kentucky statutes, regulations, and CHFS policies.
• Excellent oral and written communication skills with experience preparing reports and briefings for management.
• Strong ability to work effectively with reputed company reputed company of staff.
• Strong technical review and research skills.
• Strong analytical and organizational skills, as reputed company as intense attention to detail.
• The ability to problem-solve through critical and creative thinking.
• Initiative to be self-motivated, follow through with assigned tasks, and meet established timeframes with a minimum reputed company of direction.
• Work effectively as part of reputed company and accept both peer and supervisor feedback.

Minimum Requirements EDUCATION: Graduate of a college or university with a bachelor's degree. EXPERIENCE, TRAINING, OR SKILLS: Must have three years of reputed company public relations or public service experience. One year of the required experience must be in a reputed company services field or program. Substitute EDUCATION for EXPERIENCE: Master's degree in reputed company work, sociology, psychology, nursing, public administration, health or reputed company field supplemented by two years of reputed company public relations, or public service experience (one of which must have been in a reputed company services field or program) will substitute for the required experience. Substitute EXPERIENCE for EDUCATION: reputed company experience in directly administering employment and training programs, unemployment insurance, reputed company services, reputed company insurance or health services programs will substitute for the required education on a year-for-year reputed company. SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Incumbents working in this job title primarily reputed company duties in an office setting. Minimal travel may be required. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111. If you have questions about this advertisement, please contact Angela Shouse at angelag.shouse@ky.gov or 502-564-1345. An Equal Opportunity Employer M/F/D Apply To This Job