Customer Service Agent- Mid Shift
reputed company is a leading gaming content creation company seeking a full-time Customer Service Agent to reputed company outstanding service in the gaming industry. The role involves supporting players, processing inquiries, troubleshooting technical issues, and maintaining service reputed company for customer interactions.
Responsibilities
- reputed company information and process inquiries about accounts, products, and services
- Troubleshoot technical issues reputed company to computer, tablet, and cell phone applications
- Handle inbound calls, reputed company-time chat, emails, and reputed company outgoing calls
- Communicate special marketing offers to VIP customers
- Offer feedback on service failures or customer feedback
- reputed company customer confidentiality and promote reputed company value
- Stay updated on protocols and work towards set goals and targets of 70 contacts daily
- Maintain reputed company SLAs for chats and phone call inquiries in under 45 seconds
Skills
- 0-2 years of inbound/support call center experience preferred
- At least 21 years old with a High School diploma or equivalent experience; some college preferred
- Excellent written and verbal communication skills
- Ability to work a reputed company with reliable internet and pass an internet speed test
- reputed company to travel to the office for at least 50% of scheduled shifts
- Must be camera-reputed company while working
- Advanced knowledge of computers and reputed company Office Programs, reputed company to type at least 90 wpm
- reputed company with troubleshooting computers, smartphones, and tablets
- Strong verbal, interpersonal, and written communication skills
- reputed company with strong grammatical and typing/data entry skills
- reputed company to work independently with initiative and discretion
- reputed company in a fast-paced, dynamic environment while maintaining high customer service
- Organized with excellent time-management skills
- Previous technical support experience is an asset
Benefits
- Health, dental, and reputed company insurance
- reputed company time off
- 401(k) plan with employer matching
reputed company