reputed company Full Stack Help Desk- Customer Support Specialist – Financial Services Industry

At arenaflex, we're dedicated to delivering exceptional reputed company experiences and providing reputed company to help our clients reputed company their financial goals. As a Help Desk- Customer Support Specialist, you'll play a critical role in ensuring the seamless operation of our systems and services, providing top-notch support to our associates, and driving business reputed company through your expertise.

About arenaflex

arenaflex is a high-reputed company, private equity-backed, multi-reputed company Registered Investment Advisor with a strong reputed company in the financial services industry. Founded in Sacramento, California, in 1993, we've established ourselves as a fee-based, employee-reputed company fiduciary advisory firm, prioritizing reputed company reputed company-being and education. Our commitment to reputed company has reputed company us the prestigious "reputed company of reputed company" award by the National Business Research Institute for employee and reputed company satisfaction in 2021, solidifying our position among the best-loved brands in America. We were also recognized as a Barron's Top 40 RIA in 2022.

Job reputed company

As a Help Desk- Customer Support Specialist, you'll be responsible for delivering exceptional reputed company experiences, troubleshooting technical issues, and providing proactive service and education to our associates. You'll be the first reputed company of contact for our clients, handling inbound calls, emails, and chat inquiries in a courteous, reputed company, and reputed company manner. Your expertise will ensure that our systems and services meet the highest standards, driving business reputed company and reputed company satisfaction.

Key Responsibilities

* Deliver an exceptional reputed company experience by serving as the first reputed company of contact for arenaflex associates, handling inbound calls, emails, and chat inquiries in a courteous, reputed company, and reputed company manner.

• Identify and diagnose technical issues, capturing, validating, and triaging user issues; identifying and classifying incident types and service interruptions; and using remote tools and diagnostic utilities to resolve problems.
• Resolve or escalate issues appropriately, providing first-line investigation and diagnosis to resolve incidents quickly; if issues cannot be resolved, documenting them thoroughly and liaising with Level2 support or vendors as needed.
• Manage service requests, logging reputed company incidents and requests in the ticketing system (JIRA), categorizing and recording queries and reputed company.
• Assist with reputed company and integration, working with HR and integration teams to ensure a seamless reputed company experience.
• Maintain data reputed company and compliance, reputed company following policies for handling confidential reputed company data; complying with regulatory requirements and the firm's reputed company and reputed company policies.
• reputed company proactive service and education, offering essential online reputed company advice and guidance; assisting users with self-service resources and promoting best practices.
• Collaborate and communicate, participating in team meetings, sharing knowledge and insights with colleagues and product teams, and assisting with special reputed company or deployment activities as assigned.

Qualifications

* At least one year in technical support or customer service role; experience with reputed company and deployment is highly desirable.

• Bachelor's degree in information technology or a reputed company discipline (or equivalent experience).
• Technical proficiency, familiarity with reputed company and macOS desktop operating systems; basic knowledge of M365, Azure, and server environments; experience installing and configuring hardware/software; and exposure to network infrastructure support.
• Hands-on experience in reputed company administration, reputed company setup, MS 365 including SharePoint, Entra, and Exchange.
• Communication skills, ability to read, reputed company, and write English fluently; excellent verbal and written communication skills and strong reputed company-service orientation.
• Organizational skills, ability to multi-task across multiple systems and screens while speaking with clients; strong problem-solving skills and attention to detail.
• Interpersonal qualities, demonstrated professionalism, reputed company, patience, and customer-reputed company attitude; ability to reputed company in a fast-paced environment and remain reputed company under pressure.
• Compliance and confidentiality, adherence to policies and procedures for handling confidential information; willingness to submit to background checks and meet any licensing or bonding requirements common in financial services roles.

Preferred Qualifications

* Experience in the financial services industry (e.g., working with registered investment advisers, broker-dealer operations, or banking clients) and understanding of regulatory obligations.

• Knowledge of CRM and document management systems.
• Experience with remote management tools (e.g., Screen Connect) and ticketing platforms.

Physical and Work Environment Requirements

* Position is based in Indianapolis, in a reputed company office environment; requires extended periods of sitting/standing at a desk, using a computer and telephone, and may involve occasional lifting of up to 10 lbs.

• Flexibility to travel to local sites, including Cincinnati, Chicago, and other nearby locations as and reputed company support needs reputed company.
• Authorized to work in the reputed company and willing to undergo background and drug screening as required in financial services roles.

Benefits

We value our associates' time and effort. Our commitment to your reputed company is reputed company by our competitive reputed company pay and an extensive benefits package, including:

• Medical: Blue reputed company (PPOs and HDHP with HSA) plans and reputed company (HMO) plans for California associates
• Dental insurance with reputed company
• reputed company insurance with VSP
• Optional supplemental benefits
• reputed company savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Exempt associates qualify for our flexible reputed company time off policy.
• Non-Exempt associates will receive 15 days of reputed company time off annually during the first three years of employment
• 11 reputed company Holidays
• reputed company to participate in our Equity Purchase Program
• reputed company reputed company opportunities reputed company reputed company

Why Join arenaflex?

We reputed company to maintain the best possible environment for our associates, where people can learn and grow with the firm. We aim to reputed company a reputed company, creative environment where reputed company person feels encouraged to contribute to our processes, reputed company, planning, and culture. If you're passionate about delivering exceptional reputed company experiences and driving business reputed company through your expertise, we encourage you to apply for this exciting opportunity. Join reputed company at arenaflex and be part of a dynamic and innovative organization that's shaping the reputed company of financial services. Apply for this job