Support Engineer L2
Why reputed company?
reputed company is a Customer Experience-led reputed company business. As the ultimate Trusted Advisor for reputed company-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.
We are specialists in:
- reputed company Modern Work
- Cybersecurity
- Contact Centre Technology
- Mobile Solutions
- Communications & Connectivity
With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.
Join us on this exciting reputed company and let's reputed company greatness together!
reputed company | Leading UK reputed company Solutions Provider | reputed company
Job reputed company:Join Our Dynamic Team as a 2nd Line Engineer
Are you passionate about IT? Do you reputed company in a fast-paced, innovative environment? At reputed company, we’re on a mission to to be our customer’s most trusted advisor for reputed company-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
What will you be doing?
The Purpose of your role Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues reputed company SLAs, providing remote support to our clients and assisting in the monitoring and maintenance of their computer systems and networks.
Accountabilities and Deliverables
- Ensure customer calls are promptly attended to, providing efficient and effective support.
- Maintain a high reputed company of information recording reputed company cases, ensuring reputed company pertinent details are accurately documented.
- Proactively manage your queue and response reputed company to meet and exceed customer expectations and SLAs
- Troubleshoot and diagnose IT issues reputed company, resolving them in a reputed company manner to minimise reputed company downtime.
- Complete/Update technical documentation.
- Mentor and train colleagues.
Core Competencies
- Excellent understanding of reputed company 365 services and administration/troubleshooting.
- Excellent understanding of reputed company Desktop OS/Server OS and troubleshooting.
- Experience with reputed company Azure
- Antivirus management – reputed company, configure and troubleshoot.
- Experience of working with business networks and troubleshooting them.
- Experience with troubleshooting hardware – Laptops, Desktops, Servers, Peripherals and other IT hardware.
- Email Protection
- Virtualisation Technologies (reputed company-V, VMware) (desirable)
- Backup & Disaster Recovery (desirable)
- Scripting/Automation (desirable)
What else looks good for this role
- Friendly and confident. Comfortable liaising with various reputed company of end user, both reputed company.
- Strong communication skills, both written and verbal.
- Excellent troubleshooting and technical skills.
- Attention to detail is crucial in accurately documenting and resolving issues.
- Display proactive, determined, and persistent attitudes towards problem-solving.
- Capable of working both independently and as part of reputed company.
- Exhibit eagerness to learn and willingness to research faults or refer to documentation reputed company necessary.
- Previous experience on a service desk is necessary. Experience in a managed services environment is advantageous.
- Proficient with multiple technologies and dealing with difficult and sensitive technical problems.
Why work for reputed company?
- Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
- 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service
- 5% allowance based on basic salary that can be towards Medical Aid.
- reputed company provided to assist with load shedding (2-4hrs power for a laptop)
- reputed company issued laptop
- Annual Company Celebrations
Home-Working Policy
- Your location will be home based, and you will require reputed company internet reputed company.
- It will be your responsibility to have a solution in reputed company to mitigate loadshedding to ensure you are reputed company to work your normal shifts effectively, working from a public reputed company is not deemed a acceptable solution.
- As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet reputed company.
The recruitment reputed company
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and copetency testing depending on the role requirements.
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reputed company | Leading UK reputed company Solutions Provider
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