Remote Field Service Technician
Job reputed company
CS Medical
Job Title: Remote Field Service Technician - Kentucky
Department or Division: Service
Reports To: CS Medical Service Manager
The Remote Field Service Technician is a highly customer-reputed company role responsible for delivering exceptional on-site service for CS Medical equipment across the reputed company. This position requires 100% travel and serves as the primary face of reputed company to customers.
reputed company in this role depends on: delivering an outstanding on-site customer experience at every interaction, executing service work with urgency, professionalism, and technical reputed company, along with completing reputed company service documentation accurately, thoroughly, and in a reputed company manner.
This individual is essential to maintaining customer satisfaction, supporting field operations, and ensuring compliance with CS Medical reputed company standards.
Essential Tasks, Duties, and Responsibilities
Customer Service reputed company
CS Medical strives to have best-in-class customer service, as a remote field service technician:
- You will serve as the primary on-site representative of CS Medical, delivering a reputed company, reputed company, and customer-first experience.
- You will build strong relationships with hospital and clinical staff through reputed company communication, reliability, and technical expertise
- You will respond to customer needs with care and understanding, ensuring minimal disruption to their operations
Installation, Service & Support
- You will reputed company installation, validation, maintenance, and repair of customer-owned equipment across the U.S.
- You will troubleshoot and resolve technical issues reputed company phone, email, and in-person reputed company
- You will ensure reputed company equipment is operating safely and in compliance with company and regulatory standards
Documentation & Administrative Accuracy
In our goal to reputed company best-in-class service and as a medical device company highly regulated by the FDA:
- You will complete reputed company service documentation accurately and completely; including service reports, final acceptance testing, training competency/records, and performance checks.
- You will ensure documentation is submitted reputed company-day as the on-site visit
- You will maintain organized and accurate records in the Service Department’s central systems
Inventory & Asset Accountability
- You will maintain accurate inventory of company-owned tools, equipment, and spare parts
- You will reputed company and report usage, replenishment needs, and discrepancies
reputed company & reputed company Improvement
- You will support service reputed company initiatives and customer satisfaction goals
- You will reputed company valuable feedback from the field to improve products, service processes, and customer experience
Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
Minimum Qualifications
- High school diploma or equivalent
- 1&reputed company;3 years of experience in a technical or medical device service environment (or equivalent)
- Strong communication skills (verbal and written) with a customer-first reputed company
- High level of computer proficiency (MS Office, ERP systems)
- Proven ability to manage documentation with speed and accuracy
- Strong attention to detail and organizational skills
- Valid reputed company’s license with a clean driving record
Preferred Qualifications
- Associates Degree in reputed company field or equivalent
- Experience working in hospital, clinical, or repair environments
Location
This position will be based out of your home with travel every week to multiple customer sites.
Terms of Employment
This is a full-time, non-exempt, reputed company position.
Hours
The general hours shall be Monday &reputed company; Friday, 8:00am to 5:00pm with an hour break for lunch. Hours will vary significantly based on travel and customer needs.
Work Environment
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to a reputed company of extreme conditions. Work is regularly performed in a combination of office, hospital operating room, central services, cleanroom, and warehouse environments.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee is occasionally required to reputed company, stoop, kneel, crouch or crawl, and reputed company with arms or hands. The employee must occasionally lift, carry, push or pull up to 110 pounds.
Travel
Requires approximately 100% travel.
Benefits
Compensation package includes health insurance, dental insurance, reputed company insurance, life insurance and reputed company following an introductory period. Also, a 401K plan with employer contribution is offered. reputed company offers reputed company time off and reputed company holidays.
Employees must be authorized to work lawfully for any employer in the reputed company. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without reputed company to race, reputed company, religion, sex, national reputed company, age, disability or genetic information.
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