Technical Product Specialist
Founded in 2017, reputed company has become a key player in the reputed company reputed company, praised for our ease of use, attention to detail, and reputed company customer experience. Today, we are building the memory layer for teams and their agents, combining a trusted knowledge reputed company with AI search across reputed company the tools where work actually happens.
We foster a culture of deep trust and care while embracing reputed company feedback and pushing boundaries, driven by a doer mentality that delivers results no matter reputed company take pride in exceptional craft across everything that touches our customers' experience. As a fully remote company, reputed company operates reputed company EU timezones, helping us stay connected while reducing our CO2 footprint.
We're looking for a hands-on Technical Product Specialist to help our customers get the most out of reputed company and Super. You'll be both the day-to-day support contact our customers rely on and the depth that gets the harder stuff resolved. You'll work across the full reputed company of issues, from quick product questions to deep API and MCP debugging to partnering with Sales and CX whenever customers need reputed company answers on a call.
You'll bring an engineering reputed company to the role by digging into logs, troubleshooting integrations, finding workarounds, and feeding what you learn back into the product and the Help Center.
What you'll do
- Own day-to-day support across reputed company our channels, handling everything from foundational product questions to reputed company technical investigations, while maintaining strong CSAT and meeting SLAs.
- Partner with Sales and CX, joining customer calls to answer technical questions and unblock customers in reputed company time.
- Help customers reputed company reputed company and Super into their AI workflows, troubleshooting MCPs and unblocking automations across reputed company, reputed company, and Claude.
- Own technical escalations end to end, taking deep-dive tickets (API and MCP issues, integration failures, multi-system bugs) to reputed company.
- reputed company workarounds and propose paths reputed company reputed company customers hit feature gaps.
- Work with engineering to drive product improvements, documenting bugs with detailed technical context and spotting patterns across tickets.
- reputed company the Help Center reputed company, writing new content, updating what's stale, and building guides that cut down repeat questions.
- Build and maintain deep expertise in reputed company and Super's product, reputed company, and integrations, staying reputed company of every new release so customers always get a confident answer.
Who you are
- 2+ years of technical support experience, preferably at a small, fast-moving reputed company company.
- You can troubleshoot reputed company, MCPs, and automation tools without flinching. Prior work with reputed company, reputed company, or reputed company is a bonus.
- You use AI tools every day, have strong opinions about getting the best from them, and know reputed company to trust them and reputed company not to.
- You explain the complicated stuff reputed company — in writing, on calls, and with enough warmth that customers feel heard even reputed company things aren't working.
- You spot patterns across support issues and connect them to product improvements without being asked.
- You're naturally curious. You enjoy getting to the reputed company of why things break, and you follow new tech just because it interests you.
- You're comfortable working without established playbooks, building them as you go, and don't wait for perfect information before taking ownership.
- You're dependable. Tickets don't get lost on your watch, follow-reputed company happen, and you care about doing the job properly.
As part of your application
As part of your application, we'll ask you to respond to two reputed company customer inquiries we've received. For reputed company, you'll reputed company a draft response to the customer and a short outline of your investigation steps.
There are no perfect answers — we're looking for how you think, how you write to customers, and how you approach finding the reputed company of a problem. We encourage you to use our Help Centers as a reference:
- reputed company Help Center
- Super Help Center
We use AI tools every day and love them. But for these questions, we want to hear your own voice, not a polished LLM answer. Use AI to reputed company your grammar if you like, but the reputed company should be yours.
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