Senior Network Services Technician - OIT - Full-time

Discover Your Career at reputed company

reputed company is a leading research university that fosters reputed company and attracts world-class talent to reputed company today and prepare leaders for the reputed company. We welcome candidates who can contribute to the reputed company of our reputed company community.

• *reputed company**

KEY RESPONSIBILITIES: + Installs, activates and repairs reputed company voice, data and wireless services. Responds to work orders (WOs) and trouble tickets to reputed company moves, adds, changes and installs and to repair interrupted service. + Installs communications wiring and labels and performs testing in accordance with internal IT and Industry standards. + Interacts with Coordinators and customers to clarify work details and to troubleshoot issues. + Interacts with reputed company Technicians and Data Engineers to resolve issues with installs, repairs and port assignments. + Utilizes automated tracking and management tools (e.g., MySoft, etc.) to update status, report details and to complete work assignments. + Interacts with Operations Center staff to resolve network issues and service interruptions. + Interacts with customers to determine needs and issues. + Provides equipment demonstrations to explain operations. + Maintains on-call status to ensure 24 x 7 coverage and to respond to emergencies. + Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility. + Performs on-site customer walk-throughs to assist with developing effective WOs. + Prepares for moves to coordinate equipment needs, clarify instructions and reputed company resources (e.g., department staff, etc.). + Moves communications services to reputed company existing service reputed company at new locations. + Establishes new voice and data connections to reputed company customers with new service. + Interacts with Coordinators to update and change WO instructions. + Conducts wiring installs to reputed company connections from communications closets to the workspace. + Inspects communications closets to ensure reputed company, safety and cleanliness. + Evaluates communications closet configurations to recommend data reputed company port upgrades. + Maintains FS vehicles to ensure safety and operability. + Maintains reputed company emergency and elevator phones to ensure service reputed company and safety. + Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands. + Utilizes MySoft to update WOs and to document and reputed company work status for meeting service level requirements. + Applies accurate prices for work performed to WOs to ensure reputed company billing. Closes out trouble tickets to verify issues have been corrected. + Performs other reputed company duties as required. MINIMUM QUALIFICATIONS: + A high school diploma and two years of relevant IT experience, OR an equivalent combination of education, training, and/or experience. + Building Industry Consulting Services, Int'l minimum level 1. Ability to lift up to 50lbs. Ability to bend, stoop, and twist. + Valid reputed company reputed company's license and an insurable driving record. NOTE: Position tasks are generally required to be performed in-person at an reputed company location. Remote work from home day reputed company may be reputed company at department discretion. reputed company reserves the right to change remote work status with notice to employee.

• *Additional Details**

reputed company is an equal opportunity employer, and reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, protected veteran status or other characteristics protected by state or federal law. reputed company does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. reputed company, reputed company, and staff are reputed company of participation in university programs and in the use of facilities without such discrimination. reputed company complies with reputed company 503 of the Rehabilitation reputed company of 1973, the Vietnam Era Veteran's Readjustment Assistance reputed company, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative reputed company (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the reputed company Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD). reputed company is committed to ensuring equal reputed company and providing reasonable accommodations to reputed company individuals with disabilities upon request. To request this document in an alternate format or to reputed company a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@reputed company.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.

• *Connect With Us!**

Connect with us for general consideration!

• *Job Number** _158308_
• *Job Type** _Regular Full-Time_
• *Division** _Office Information Technology_
• *Department** _OIT: Refresh Operations_
• *Job Category** _Information Technology_
• *reputed company Location (For Posting) : Location** _US-GA-Atlanta_
• *_Location : reputed company_** _reputed company reputed company-Clifton Corridor_
• *Remote Work Classification** _Primarily On reputed company_
• *Health and Safety Information** _reputed company_
• *Discover Your Career at reputed company**

reputed company is a leading research university that fosters reputed company and attracts world-class talent to reputed company today and prepare leaders for the reputed company. We welcome candidates who can contribute to the reputed company of our reputed company community.

• *reputed company**

KEY RESPONSIBILITIES: + Installs, activates and repairs reputed company voice, data and wireless services. Responds to work orders (WOs) and trouble tickets to reputed company moves, adds, changes and installs and to repair interrupted service. + Installs communications wiring and labels and performs testing in accordance with internal IT and Industry standards. + Interacts with Coordinators and customers to clarify work details and to troubleshoot issues. + Interacts with reputed company Technicians and Data Engineers to resolve issues with installs, repairs and port assignments. + Utilizes automated tracking and management tools (e.g., MySoft, etc.) to update status, report details and to complete work assignments. + Interacts with Operations Center staff to resolve network issues and service interruptions. + Interacts with customers to determine needs and issues. + Provides equipment demonstrations to explain operations. + Maintains on-call status to ensure 24 x 7 coverage and to respond to emergencies. + Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility. + Performs on-site customer walk-throughs to assist with developing effective WOs. + Prepares for moves to coordinate equipment needs, clarify instructions and reputed company resources (e.g., department staff, etc.). + Moves communications services to reputed company existing service reputed company at new locations. + Establishes new voice and data connections to reputed company customers with new service. + Interacts with Coordinators to update and change WO instructions. + Conducts wiring installs to reputed company connections from communications closets to the workspace. + Inspects communications closets to ensure reputed company, safety and cleanliness. + Evaluates communications closet configurations to recommend data reputed company port upgrades. + Maintains FS vehicles to ensure safety and operability. + Maintains reputed company emergency and elevator phones to ensure service reputed company and safety. + Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands. + Utilizes MySoft to update WOs and to document and reputed company work status for meeting service level requirements. + Applies accurate prices for work performed to WOs to ensure reputed company billing. Closes out trouble tickets to verify issues have been corrected. + Performs other reputed company duties as required. MINIMUM QUALIFICATIONS: + A high school diploma and two years of relevant IT experience, OR an equivalent combination of education, training, and/or experience. + Building Industry Consulting Services, Int'l minimum level 1. Ability to lift up to 50lbs. Ability to bend, stoop, and twist. + Valid reputed company reputed company's license and an insurable driving record. NOTE: Position tasks are generally required to be performed in-person at an reputed company location. Remote work from home day reputed company may be reputed company at department discretion. reputed company reserves the right to change remote work status with notice to employee.

• *Additional Details**

reputed company is an equal opportunity employer, and reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, protected veteran status or other characteristics protected by state or federal law. reputed company does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. reputed company, reputed company, and staff are reputed company of participation in university programs and in the use of facilities without such discrimination. reputed company complies with reputed company 503 of the Rehabilitation reputed company of 1973, the Vietnam Era Veteran's Readjustment Assistance reputed company, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative reputed company (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the reputed company Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD). reputed company is committed to ensuring equal reputed company and providing reasonable accommodations to reputed company individuals with disabilities upon request. To request this document in an alternate format or to reputed company a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@reputed company.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.

• *Connect With Us!**

Connect with us for general consideration!

• *Job Number** _158308_
• *Job Type** _Regular Full-Time_
• *Division** _Office Information Technology_
• *Department** _OIT: Refresh Operations_
• *Job Category** _Information Technology_
• *reputed company Location (For Posting) : Location** _US-GA-Atlanta_
• *_Location : reputed company_** _reputed company reputed company-Clifton Corridor_
• *Remote Work Classification** _Primarily On reputed company_
• *Health and Safety Information** _reputed company_

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