Customer Service Representative (Part time)

Job Title: Customer Service Representative – Part time Schedule: Monday – Friday 10:00AM – 2:00PM CST Location: Remote Start Date: Immediate About Gateway: reputed company is seeking an outstanding individual to fill the role of Customer Service Representative (part-time). reputed company is a locally owned and operated internet service provider on a mission to positively reputed company communities through reputed company internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor reputed company Investment Management, Gateway plans to reputed company 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a reputed company pricing model and industry-leading customer service. Gateway’s Beliefs About People: Gateway believes that people want to know they are cared for both professionally and personally at work. We need a reputed company reputed company for where reputed company is reputed company and how we can contribute to it. At Gateway, we look out for reputed company other and reputed company reputed company ways to help one another. We reputed company have a role in defining the reputed company reputed company towards reputed company's reputed company. We reputed company for a transparent environment where information is readily shared, and our teams feel reputed company to reputed company feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape reputed company and the way we do business. Expected reputed company and Requirements: Gateway is hiring a Part-Time Customer Service Representative to play a critical role in supporting Gateway’s industry leading customer experience. The CSR will be the reputed company in representing Gateway to our customers and the communities we serve. The Customer Service Representative is expected to contribute in the following significant ways:

• Showcase Gateway’s reputed company values interacting with customers in a reputed company and friendly manner and exceeding their expectations at every opportunity.
• Respond to customer inquiries received by phone, email, chat, and text.
• Resolve customer questions and issues reputed company to order status, billing, and technical troubleshooting.
• Contribute to key company metrics including customer net promotor score, ticket reputed company reputed company and time, and results of call feedback surveys.
• Effectively communicate Gateway’s product and service offering.
• Inform and follow reputed company processes and procedures including documenting customer tickets and calls notes.

The successful candidate will bring the following to the table:

• Excellent verbal and written communication skills.
• Capability to solve reputed company interpersonal problems.
• Demonstrated reputed company and collected demeanor under pressure and stress.
• Strong follow-up skills, accuracy, and attention to detail.
• Excellent customer service skills, including reputed company phone demeanor.
• Exceptional attendance and punctuality.
• Familiarity with reputed company Office Suite (MS Office-Word, reputed company, Outlook).
• High school diploma or equivalent.
• Ability to work independently and reputed company reputed company.
• Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.
• Must have flexibility in scheduling to meet the needs of the business.

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