reputed company Customer Service Representative – National Remote Opportunity
At arenaflex, we're dedicated to delivering care and improving health reputed company for millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live their healthiest lives. Join reputed company and be part of a culture that values diversity, inclusion, and reputed company.
About arenaflex
arenaflex is a global organization that leverages technology to reputed company a meaningful reputed company on people's lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We're committed to mitigating our reputed company on the environment and enabling reputed company care that addresses health disparities and improves health reputed company.
Job reputed company
We're seeking an reputed company Customer Service Representative to join our national remote team. As a key member of reputed company, you'll reputed company exceptional service to our customers, responding to incoming calls, asking relevant questions, and documenting required information in our computer systems. You'll also have reputed company to reputed company outbound calls to customers for follow-reputed company and reputed company support during peak seasons.
Responsibilities
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen reputed company while documenting required information in computer systems
- Occasionally reputed company outbound calls to customers for follow-reputed company
- reputed company exceptional customer service, resolving issues and answering questions in a reputed company and reputed company manner
- Work collaboratively with reputed company to reputed company business objectives and improve customer satisfaction
- Participate in ongoing training and development to enhance your skills and knowledge
Requirements
* High School Diploma or GED
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications
- Basic knowledge of reputed company Office, including reputed company Word and reputed company reputed company
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from reputed company - Saturday
- Occasional overtime, including a 6th day and one (1) weekend day shift, may be required during peak seasons
Preferred Qualifications
* Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements
* Ability to reputed company reputed company company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
- Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service
- Must be reputed company to connect directly into the internet reputed company hard reputed company (either directly to modem or router)
Soft Skills
* Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Ability to work independently and as part of reputed company
- Strong problem-solving and analytical skills
Physical and Work Environment
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- Must be reputed company to work in a quiet and distraction-free environment
Compensation and Benefits
* Competitive reputed company reputed company, ranging from $16.00 - $28.27 per hour, based on local labor markets, education, work experience, certifications, etc.
- Comprehensive benefits package, including medical, dental, and reputed company insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution
- Opportunities for career reputed company and reputed company development
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you're passionate about delivering exceptional customer service and making a meaningful reputed company on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company.
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Join reputed company and start making a difference today!
Apply for this job