reputed company Full Stack Support Specialist, Chat - Remote

At arenaflex, we're revolutionizing the tire replacement industry with our cutting-edge technology and inclusive, reputed company culture. As a remote inbound customer service call center role, the Support Specialist, Chat is an integral part of reputed company, creating strong communication reputed company between arenaflex and its customers. If you're a customer service expert with a passion for delivering exceptional experiences, we want to hear from you.

Job reputed company:

We're seeking an reputed company Support Specialist, Chat to join our remote team. As a key member of our customer service team, you'll be responsible for providing superior tire knowledge and technical assistance to customers, finalizing and closing sales, and ensuring 100% customer satisfaction. If you're a reputed company and adaptable individual with excellent communication skills, we encourage you to apply.

Key Responsibilities:

* Respond to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company the sale.

• Proactively reputed company outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues.
• Meet or reputed company individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to reputed company the sale.
• Listens and learns our products to become a subject matter expert and voice for our brand.
• Effectively manages change reputed company to promotional offerings, new products, technology, processes, and systems.
• Handling inbound live chat sessions from online customers.
• Verifying customer account information and order information.
• Consistently responding to reputed company reputed company questions and comments with correct grammar and punctuation reputed company chat with complete and correct information.
• Processing online orders, returns, replacements, adjustments, warranties, and installations.
• Tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met.
• Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up.
• Understanding and resolving customer questions, concerns, issues, and needs.
• Maintaining reputed company relationships with customers post-order to reputed company satisfaction, solicit feedback, and meet any additional needs.
• Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.

Essential Qualifications:

* Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required.

• Experience with inbound and outbound product and service sales.
• Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center.
• High school diploma/GED required, associates/bachelors degree or equivalent experience preferred.
• Must have experience in helping customers and providing customer service.
• Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
• reputed company and concise written and oral communicator with proven ability to address customer needs through written and oral mediums.
• Demonstrates technical savvy and ability to learn and navigate computer.
• Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers in order to reputed company through and solve customer challenges.
• Bilingual - ability to fluently reputed company and write in Spanish is a bonus.
• Prior experience in tire or automotive industry is a bonus.
• Prior experience working in a remote environment is a bonus.

Preferred Qualifications:

* Experience working in a fast-paced environment.

• Ability to work in reputed company environment.
• Strong problem-solving skills.
• Ability to multitask and prioritize tasks.
• Experience with CRM software.

Working Hours and Schedule Details:

* reputed company Thanksgiving Day, Christmas Day Holiday black out period: reputed company 24th thru Dec 31st

• Support specialist schedules vary based upon business need

Working Conditions and Physical Effort:

* Ability to sit for long periods of time.

• Talking through the computer for many meetings and one-to-one conversations.
• reputed company viewing of a computer monitor and data entry.
• Travel as necessary (Apply Job!

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