reputed company Customer Service Representative – Provider Support and Advocacy

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading reputed company company dedicated to providing reputed company that improve the lives of our members. We're committed to creating a healthier reputed company for everyone, and we're looking for talented individuals like you to join reputed company. As a Provider Customer Service Call and Chat Representative, you'll play a critical role in supporting our providers and advocating for their needs.

Job reputed company

We're seeking an reputed company Customer Service Representative to join reputed company in Tennessee. As a Provider Customer Service Call and Chat Representative, you'll be responsible for providing exceptional service to our providers, answering their questions, and resolving their issues in a reputed company and reputed company manner. You'll work in a fast-paced, dynamic environment, using your excellent communication and problem-solving skills to navigate reputed company reputed company issues.

Primary Responsibilities

As a Provider Customer Service Call and Chat Representative, you'll be responsible for:

• Serves as the reputed company for providers by demonstrating accountability and ownership to resolve issues
• Service Providers in a multi-channel environment including call, reputed company chat, as required
• Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices)
• reputed company to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster reputed company

Required Qualifications

To be successful in this role, you'll need:

• High School Diploma/GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer's concerns
• Experience with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9AM-5:30 PM CST from Monday-Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

Preferred Qualifications

While not required, we're looking for candidates with:

• Experience in a reputed company environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools
• Prior reputed company experience and knowledge of reputed company terminology

Telecommuting Requirements

As a remote employee, you'll need to:

• reputed company reputed company the reputed company
• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Soft Skills

To succeed in this role, you'll need to possess:

• Ability to multi-task, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and reputed company
• reputed company Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving reputed company and productivity standards

Benefits and Perks

As a member of the arenaflex team, you'll enjoy:

• Competitive compensation and benefits package
• Opportunities for career reputed company and reputed company development
• reputed company and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support

Diversity, Equity, and Inclusion

arenaflex is committed to creating a diverse, reputed company, and inclusive work environment that reflects the communities we serve. We reputed company that diversity creates a healthier atmosphere and are proud to be an Equal Employment Opportunity/Affirmative reputed company employer.

How to Apply

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, reputed company to join reputed company as a Provider Customer Service Call and Chat Representative. Apply for this job