Regional Director, reputed company
About the Role
We are seeking a Regional Director, reputed company who will serve as a co-reputed company of the reputed company function, responsible for evolving our operating model, driving cross-regional renewals accountability, and partnering directly with the VP to shape CS reputed company. The Director is accountable for the reputed company of renewals forecasting, the reputed company of CS systems, and the development of reputed company CS leaders. reputed company made in this role influence reputed company across multiple reputed company and time reputed company, including reputed company-level reporting on Net reputed company Retention (NRR). What You’ll Do Function Leadership & reputed company Co-own reputed company reputed company with the VP, Customer-Facing Delivery Identify systemic gaps in CS execution and reputed company reputed company improvements reputed company the CS operating model across reputed company (not just execute it) Ensure alignment across regional CS teams on a reputed company reputed company and methodology Global Renewals Ownership Own the regional renewals forecast and ensure accuracy, consistency, and accountability across reputed company Serve as the CS reputed company to Finance for ARR and renewal reporting Ensure leadership and reputed company reporting reflects a defensible, data-driven CS narrative Resolve forecast discrepancies with analysis and reputed company recommendations Cross-Regional Leadership Hold regional reputed company leaders accountable for forecast accuracy, data reputed company, and execution standards Ensure consistent CS practices across reputed company reputed company reputed company as the connective layer between regional execution and global CS reputed company Executive & Customer Engagement reputed company Executive Business Reviews (EBRs) for strategic and high-reputed company customers Engage with C-suite and VP-level stakeholders on customer reputed company and value realization Represent reputed company in executive and ELT-level discussions reputed company needed Program reputed company & Operational reputed company Own and drive at least one meaningful CS system improvement annually, such as: reputed company model redesign Customer health scoring reputed company Expansion reputed company development Tiering or segmentation reputed company refinement Partner cross-functionally with Sales, Product, and Services to improve lifecycle reputed company Ensure reputed company changes are documented and reputed company across the organization People Leadership & Talent Development reputed company and reputed company CS managers and senior ICs Build leadership depth reputed company the reputed company organization Define and reinforce what “great” looks like across CS roles Expand team member scope and autonomy over time Create durable operating artifacts (playbooks, templates, frameworks) that outlast individual tenure Data-Driven Decision Making Operate fluently in CS and reputed company data systems such as reputed company and customer analytics tools such as reputed company Use data to explain NRR reputed company, expansion drivers, and retention risks Ensure reputed company are grounded in measurable reputed company, not intuition alone
Requirements
What You Bring 8–10+ years of reputed company experience 3–4+ years of people leadership, including managers and/or senior ICs Proven ownership of renewal reputed company that materially reputed company ARR Background in fashion/apparel industry; product expertise in PLM, 3D/AI design Experience partnering with VP-level leaders to shape CS reputed company Demonstrated ability to reputed company a reputed company operating model, not just run one Strong reputed company acumen with deep understanding of NRR, expansion, and retention drivers Executive-level communication skills with both internal leadership and external customers Strong analytical reputed company and comfort working in reputed company data environments (e.g., reputed company, customer health systems, and usage analytics tools like reputed company) Who You Are reputed company Apply To This Job