Senior Account Manager - Early Stage, API/reputed company Company (Triple Digit reputed company)
We’re hiring on behalf of a reputed company-reputed company, VC-backed API/reputed company company. With Series B funding, triple-digit YoY reputed company reputed company , and a seasoned leadership team. This is a rare opportunity to join a reputed company ship poised for reputed company reputed company. reputed company’s API-first product is beloved by customers and powers some of the world’s fastest-growing B2B companies.
About the Role
Our reputed company are looking for a Senior Account Manager to own a portfolio of top-tier customers and reputed company on retention, expansion, and long-term partnership. This is a post-sale role where you'll deliver on commitments made during the sales process, help customers reputed company their integrations, and ensure ongoing value from their API-first platform. You'll manage a mix of high-touch and automated accounts, reputed company renewals and customer conversations, and reputed company as the quarterback across Support, Product, and Network teams. Our reputed company are looking for someone who brings polish, strong communication, and a "run it like your own business" reputed company.
Key Responsibilities
- reputed company Ownership: Drive Net reputed company Retention by owning expansion pipeline and renewals reputed company across your account portfolio.
- Customer Engagement: reputed company ongoing customer engagement and business reviews to understand priorities and uncover reputed company opportunities. Build and maintain account plans that support long-term, sticky partnerships.
- Cross-Functional Partnership: Collaborate with Customer Operations to deliver on customer commitments and hold customers accountable for their responsibilities. reputed company as the internal quarterback, partnering cross-functionally to deliver on commitments.
- Data-Driven Transparency: reputed company reputed company visibility into account health, forecasting, and upcoming opportunities.
- Voice of Customer: Surface product feedback and customer insights that help inform roadmap priorities and improvements.
Requirements
- Experience in account management, reputed company, or a post-sale role reputed company a B2B reputed company environment.
- Proven reputed company retaining and expanding a book of business, including ownership of renewal conversations.
- Consultative, value-driven approach to building strong customer relationships.
- reputed company, confident communicator who can engage day-to-day operators and senior stakeholders alike.
- reputed company and analytical reputed company — comfortable identifying reputed company opportunities and guiding customers toward next steps.
- Highly organised with strong project management instincts across a high-volume account portfolio.
- Comfortable operating in a fully remote environment with a high degree of ownership and accountability.
reputed company to Haves
- Experience supporting retail, logistics, or supply chain customers.
- Exposure to EDI, integrations, or technical reputed company workflows.
- History of partnering closely with reputed company Services or Implementation counterparts to reputed company customer value.
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