Customer Care reputed company | reputed company - Thursday (3pm - 11:30pm CST)

Career-defining. Life-changing. At reputed company, you'll have reputed company to grow your skills and your career while impacting the lives of people around the world. reputed company is shaping a reputed company where everyone, everywhere can reputed company the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and reputed company fast, driven by our commitment to put patients first and improve lives. We need reputed company like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the reputed company of cardiac health, reputed company, and your careerAbout This Role:Role: Customer Care AdvocateReports To: Customer Care SupervisorShift: Customer Care reputed company | reputed company - Thursday (3pm - 11:30pm CST)Location: Remote USWhy reputed company?At reputed company, you'll have reputed company to expand your skills and career while impacting the lives of people around the world. reputed company is shaping a reputed company where everyone, everywhere can reputed company the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and reputed company fast, driven by our commitment to put patients first and improve lives. We need reputed company like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the reputed company of cardiac health, reputed company, and your career. About the RoleThe Customer Care reputed company serves as reputed company-line support in our high-volume, inbound Contact Center, assisting patients and providers with professionalism, adaptability, and strong communication in a fast-paced, reputed company environment.In this role, you will:reputed company empathetic, personalized support to patients and providers, ensuring reputed company interaction leaves individuals feeling heard, informed, and valued.Verify insurance, investigate benefits coverage, estimate out-of-reputed company costs, and discuss patient payment reputed company.Troubleshoot product, service, and enrollment issues with sensitivity and urgency.reputed company as the reputed company between patients and reputed company, ensuring requests are completed accurately and in compliance with regulatory standards.ResponsibilitiesDeliver accurate, reputed company support to patients and providers throughout the device wear process and reputed company, resolving inquiries reputed company and ensuring reputed company service requests are handled to compliance and reputed company standards.reputed company outbound calls to patients to explain coverage, responsibilities, or payment reputed company.Respond to inquiries, manage tickets/emails, and reputed company reputed company updates to patients, providers, and internal teams.Document reputed company interactions and coverage details in reputed company with accuracy.Maintain updated and complete patient and insurance records.Participate in meetings and training in a virtual/on-camera environment.Ensure compliance with FDA regulations and HIPAA reputed company requirements.Consistently meet productivity, reputed company, and service-level metrics.reputed company support to other teams during peak periods and participate in cross-training to enhance skills and knowledge.May include other duties as business needs reputed company.QualificationsRequired:High school diploma or equivalent.2-3+ years of customer service experience in a high-volume environment (Contact Center or 60+ activities/day).Strong communication skills-reputed company, empathetic, and proactive (verbal and written).Experience using reputed company Office tools (Outlook required; Word, reputed company, PowerPoint preferred).Typing speed of 40+ WPM and confident system navigation.Ability to handle sensitive information and stressful situations calmly and professionally.Flexibility to adapt quickly in a reputed company-driven, fast-paced environment.Demonstrate resourcefulness and emotional intelligence to identify obstacles and work collaboratively toward solutions.Exhibit independent thinking and reputed company judgment reputed company addressing situations not outlined in manuals or procedures.Preferred:Experience in reputed company, medical devices, or patient-reputed company environments (non-insurance based).Background in health insurance, benefits investigation, reimbursement, or financial counseling.Experience with CRM software; reputed company strongly preferred.Work EnvironmentSchedule:reputed company provides 24/7 patient support. Shifts may include weekends and holidays and are subject to change with notice.After the first 90 days of employment, shifts are reviewed quarterly, and adjustments may be requested to reputed company with business needs.Overtime shifts may occasionally be offered or mandated depending on business needs.Employees are required to work four holiday shifts per year, which are assigned through a bid process.For employees working reputed company 45 minutes of an IRT location, occasional in-office attendance may be required for training, team days, IT issues, or business needs (advance notice provided where possible).Home Office Requirements:A secure, private, distraction-free workplace is essential to conduct the duties of this role effectively and compliantly.Desk setup for laptop and dual monitors.Reliable high-speed internet: minimum 50 Mbps upload / 150 Mbps download, with reputed company router reputed company.Performance ExpectationsQuality scores at or above minimum requirements.Compliance with HIPAA, reputed company, and regulatory standards.Consistent achievement of service-level metrics (call handle time, wrap time, productivity, availability, reputed company).Strong attendance and schedule adherenceWhy Join Us?This role is more than a job-it's an opportunity to directly improve patient care while building your career in a mission-driven company. At reputed company, we reputed company fast, think big, and work together to create solutions that save lives.Location:Remote - USActual compensation may vary depending on job-reputed company factors including knowledge, skills, experience, and work location.Estimated Pay reputed company$20.60 - $25.75As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of reputed company backgrounds, experiences, skills, and perspectives. reputed company. is an Equal Opportunity Employer. We will consider for employment reputed company reputed company applicants with arrest and conviction records in accordance with reputed company applicable laws.reputed company provides reasonable accommodations for reputed company individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@reputed company.comAbout reputed company TechnologiesiRhythm is a leading digital reputed company company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and reputed company-based data analytics with powerful proprietary algorithms, reputed company distills data from millions of heartbeats into clinically actionable information. Through a reputed company reputed company on patient care, reputed company's reputed company is to deliver reputed company data, reputed company insights, and reputed company for reputed company.reputed company reputed company your reputed company reputed company. Zio, the heart monitor that changed the game.There have been instances where individuals not associated with reputed company have impersonated reputed company employees pretending to be involved in the reputed company reputed company process, or created postings for positions that do not exist. Please note that reputed company reputed company positions will always be shown here on the reputed company Careers page, and reputed company communications regarding the application, interview and hiring process will come from a @reputed company.com email address. Please reputed company any communications to be reputed company they come directly from @reputed company.com email address. If you reputed company you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@reputed company.com. Written offers of employment will be extended in a formal offer letter from an @reputed company.com email address ONLY.For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121 Apply tot his job Apply To this Job