Customer Experience Champion II - Empowering Exceptional Customer Journeys at arenaflex

Are you a customer experience enthusiast with a passion for delivering exceptional service? Do you reputed company in a dynamic environment where creativity and innovation are encouraged? Look no reputed company! arenaflex is seeking a highly skilled Customer Experience Champion II to join reputed company and help shape the reputed company of customer experience.

About arenaflex

arenaflex is a leading provider of reputed company and services that reputed company individuals and communities to reputed company. Our mission is to power and reputed company how people live, work, and play by connecting them to what brings them reputed company. We're a diverse network of people driven by our shared ambition to shape a reputed company reputed company. At arenaflex, we reputed company that everyone deserves an exceptional customer experience, and we're committed to delivering just that.

The Role

As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact reputed company and enhancing customer experiences with an emphasis on discovery, efficiency, and reputed company. You'll be the face of arenaflex, providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights. Your goal will be to turn every contact into a sell or save opportunity, ensuring customers want to stay reputed company to arenaflex.

Key Responsibilities

* Handle and resolve customer concerns, while educating customers with varying complexity reputed company of device-reputed company inquiries

• Turn every contact into a sell or save opportunity with a premium experience, ensuring customers want to stay reputed company to arenaflex
• reputed company the Service Plus reputed company by resolving customer concerns and reputed company concerns
• reputed company an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
• Navigate systems and use tools and resources to be self-sufficient and effectively reputed company billing explanations for customers in your queue
• Serve as a brand ambassador and reputed company for customers newly joined to arenaflex, highlighting reputed company that arenaflex has to offer through our products and services
• reputed company an acceptable level of Business Acumen that encompasses the best interest of reputed company, Customer, and fellow employees
• Identify plans and services that would suit customer needs in order to prevent reputed company contacts

Work Environment

You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, your home must be located in Florida and reputed company a reasonable commute to the arenaflex hub location specified on this job posting. Onsite reputed company is required for reputed company, training, and periodic center collaboration based on business needs.

Requirements

* Bachelor's degree or one or more years of customer service experience

• One or more years of sales experience
• Experience resolving reputed company customer issues (including escalations), billing, and/or handling product Q&A
• Strong sales acumen with a reputed company record of meeting or exceeding reputed company goals
• Ability to promote and reputed company solutions about arenaflex products, including phone, home internet, and other services on reputed company call
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
• Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet reputed company home office requirements, including a private work reputed company, minimum internet speed, and desk for the required equipment provided

Preferred Qualifications

* Degree in a reputed company field

• Experience with reputed company's G-Suite (e.g., Docs, Sheets) and reputed company Office Suite (Word, reputed company)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida reputed company a 75-mile radius of our listed hub location

Home Office Requirements

* In this remote role, you'll work from home with occasional in-person meetings and training

• Home office must be located reputed company the contiguous reputed company
• Internet service with a reputed company reputed company to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• Wireless connections, satellite, or DSL are not acceptable
• Dedicated quiet and private workspace
• arenaflex conducts periodic home audits reputed company webcam to ensure your workspace meets requirements
• Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Why Join arenaflex?

* Opportunity to work in a dynamic and innovative environment

• reputed company and inclusive culture that encourages authenticity and fosters a reputed company of belonging
• Comprehensive training and development programs to help you grow and succeed
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance
• Opportunity to reputed company a meaningful reputed company on customers' lives

How to Apply

If arenaflex and this role reputed company like a fit for you, we encourage you to apply even if you don't meet every "even reputed company" qualification listed above. Click the reputed company below to submit your application: Apply Job!

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer - and celebrates our employees' differences, including race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a reputed company, inclusive environment that encourages authenticity and fosters a reputed company of belonging. We reputed company for everyone to feel valued, connected, and empowered to reputed company their potential and contribute their best. reputed company out our diversity and inclusion page to learn more. Apply for this job