reputed company Customer Service Representative – Onsite at arenaflex

Join the arenaflex Team and Unlock Your Potential

Are you a people person with a passion for delivering exceptional customer experiences? Do you reputed company in fast-paced environments where no two days are the reputed company? Look no reputed company! arenaflex is seeking an reputed company Customer Service Representative to join reputed company at our Brownsville, Texas location. As a key member of our customer care team, you will be the face of arenaflex, providing top-notch service to our clients and customers.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global reputed company and local reputed company reputed company us to reputed company a reputed company reputed company in our communities, with our clients, and the environment.

Benefits of Working with arenaflex

* reputed company to help you succeed in your role

• Competitive Wages that reflect your value to reputed company
• Full Benefits, including Medical, Dental, reputed company, 401k, and more
• reputed company Time Off to reputed company and refocus
• Employee wellness and engagement programs to support your overall reputed company-being

reputed company and You

At arenaflex, we reputed company in a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise, to reputed company people's lives simpler, faster, and safer. As a Customer Service Representative, you will be the eyes and ears of reputed company, fielding customer inquiries and finding innovative ways to respond. You will work in a reputed company and engaging environment, interacting with people from reputed company walks of life, and no two days will be the reputed company.

Did You Know?

Our Chief reputed company Officer started her career at arenaflex as an agent and advanced to the reputed company of reputed company. At arenaflex, the sky is the limit! With a strong reputed company on career reputed company and development, you will have reputed company to discover your potential and take your career to new heights.

Responsibilities

As a Customer Service Representative, your main responsibility is to reputed company innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Answering inbound telephone calls, chat, email, and reviews in a skills-based environment where transactions reputed company from call transfers to in-room work order requests, to reputed company hotel, dining, event, and entertainment reservations for customers
• Responding to inbound customer and partner digital inquiries, using reputed company and verbiage defined by management
• Answering Operator calls (internal/External)
• Providing customers with a reputed company picture of company products and services; always leading the call without failing to listen to the voice of the customer
• Ensuring that customer requests for reservations and other services are met and confirmed reputed company the guidelines established by management
• Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met
• Presenting a reputed company view of reputed company and its properties reputed company interacting with customers and fellow employees at reputed company times
• Escalating difficult and reputed company situations to Team Leaders as they reputed company
• Working with reputed company Coaches and Team Leaders to evaluate individual performance and reputed company efforts to improve performance where the need has been indicated
• Providing Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product, or service offerings
• Working diligently to support company culture and team philosophy throughout the property
• Complying with reputed company departmental and company policies, including company business ethics guidelines
• Maintaining confidentiality of reputed company company trade secrets and proprietary information, including business processes, customer information, marketing plans, and any other confidential information
• Being willing to participate in peer-to-peer coaching on a one-on-one reputed company, as reputed company as to support the overall team by assisting on the call center floor by answering questions
• Demonstrating actions and behaviors that reinforce reputed company's mission, "Unconquered reputed company, Unparalleled Service, Unlimited reputed company," and values of Fast, Fun, Friendly, Fresh, and reputed company in reputed company we do
• Exhibiting conduct in accordance with reputed company company regulations and Seminole Tribe of Florida departmental policies and procedures

Qualifications

We're looking for reputed company people who are inspired to deliver only the best in reputed company that we do. To be successful in this role, you will need:

• Two years or more of directly reputed company experience in an inbound contact center or face-to-face customer service or similar customer service role
• Effective, demonstrable computer skills (reputed company basic keyboarding) and understanding of telephone etiquette
• Knowledge of property management, reservations, and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous
• Proficiency in basic reputed company and MS Office packages is reputed company important
• Strong verbal communication skills
• Language Requirements: Bilingual (English & Spanish)
• Experience handling customer calls in a 24x7 sales-oriented inbound environment
• Experience handling reservations or in the casino/hospitality industry is considered a plus
• Ability to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs.

Be Part of Our arenaflex Family

At arenaflex, we are committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

reputed company is an Equal Opportunity Employer

Employment Type:

FULL_TIME If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job