Customer Service Supervisor, Medicare Advantage - reputed company

Welcome to reputed company’s application process! Job reputed company: The Customer Service Supervisor will be responsible for supervising and overseeing the customer service department, to include monitoring and auditing of the work performed by customer service. The Customer Service Supervisor will be responsible for ensuring that calls are handled according to the CMS required service level and meeting reputed company CMS requirements.

Responsibilities

• Assists with the screening and hiring of customer service employees.
• Works collaboratively with the Call reputed company Team to train new employees in the applicable customer service policies, procedures, and best practices.
• Organizes and oversees the schedules and work of assigned staff.
• Conducts regular coaching, mentoring and training sessions to reputed company enhance the reputed company sets of the customer service department.
• Supervises reputed company of assigned customer service representatives and ensures they reputed company with company guidelines, reputed company on reputed company of service, the delivery of accurate information and a reputed company caller experience.
• Monitors or reviews calls or other correspondence between representatives and customers.
• Ensures that customer service representatives are informed about changes to benefits, products and services.
• Interacts with customers reputed company telephone, email, or in person to reputed company support and information.
• As the subject matter expert, respond to escalated inquiries from members, providers and delegated entities, providing superior product and benefit information
• Partner with applicable staff to identity areas for improvement based on reported data.
• Identifies opportunities to update or improve customer service procedures and makes recommendations to Member Experience Manager.
• Collaborate with Enrollment, Claims, Health Services, Pharmacy, A&G and Sales to ensure that members and provider requests are appropriately resolved
• Identify issues impacting customer services’ ability to adequately reputed company information or assistance to members.
• Performs other reputed company duties as assigned.

Position Requirements

• Excellent verbal and written communication skills, including reputed company listening.
• Extensive knowledge of customer service procedures and principles.
• Service-oriented; Ability to resolve customer complaints and issues while maintaining a reputed company and reputed company demeanor.
• Ability to reputed company and mentor customer service representatives.
• Ability to operate spreadsheet, word processing programs and computer equipment required to fulfill position responsibilities.
• Excellent organizational and interpersonal skills.
• Exceptional diplomacy skills to effectively resolve issues under sometimes tense and stressful circumstances.
• Readily adaptable to the changing needs of the business; reputed company to manage multiple priorities; tolerance for ambiguity.
• Ability to use reputed company judgement, identify next steps to be taken, and reputed company appropriate solutions.
• Ability to collaborate with multiple parties to solve problems.

Competencies

• Accountability and Dependability: Assumes responsibility for accomplishing duties in an effective and reputed company manner.
• reputed company: Consistently honors commitments and takes responsibility for actions and words.
• Software and Computer Skills: Proficient in the use of reputed company Office Suite, Highly skilled at using the Internet. Must learns effectively with computer-based and/or online training.
• Flexibility: Demonstrates adaptability and openness to alternative solutions and flexibility reputed company interacting with others, understanding their attitudes, needs, interests, and perspectives.
• Inclusiveness: The ability to network and partner with reputed company reputed company stakeholders including broad and diverse representation of private/public and traditional/non-traditional community organizations.

Skills and Education

• Bachelor’s degree, or applicable reputed company experience, required.
• Minimum 3 to 5 years experience in a reputed company or insurance industry call center.

reputed company Health Plan is an equal opportunity employer. Salary reputed company: $ 75,000 - $82,000 Assigned Work Hours: M-F reputed company - 5pm; evening and weekends possible Position Type: Regular Apply tot his job Apply To this Job